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Sony NW-WS413 Help Guide Printable PDF - Page 179

Help Guide | Your Walkman is not recognized by Media Go., Connecting to a computer

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Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Your Walkman is not recognized by Media Go. Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it. The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched. If the remedies above do not solve the problem, press and hold the button for about 10 seconds to restart your Walkman, and then connect again via USB. Related Topic Connecting to a computer Installing Media Go Restarting your Walkman 4 - 580 - 541 - 11(1) Copyright 2016 Sony Corporation 172

Section	Page
Help Guide NW-WS413/WS414	1
Table Of Contents	3
Getting Started	8
Help Guide \| Customer Registration Website	23
Help Guide \| Customer registration website	59
Help Guide \| Before first use	60
Help Guide \| Walkman instruction manuals	61
Help Guide \| 3 steps to listening to music	62
Help Guide \| Various ways to enjoy using your Walkman	64
Help Guide \| Parts and controls	65
Help Guide \| About the differences between the two types of earbuds	67
Help Guide \| Changing the earbuds	68
Help Guide \| Turning the power on	70
Help Guide \| Turning the power off	71
Help Guide \| Charging the battery	72
Help Guide \| Extending the battery life	74
Help Guide \| Notes on charging the battery	75
Help Guide \| How to place your Walkman on your ears	76
Help Guide \| Improving the fit	78
Help Guide \| Taking your Walkman off	80
Help Guide \| Confirming the Walkman status by the OPR lamp	81
Help Guide \| Water resistant and dust proofing performance of this Walkman	83
Help Guide \| Liquids that the water resistant performance specifications apply to	84
Help Guide \| Changing the earbuds to Swimming earbuds	85
Help Guide \| How the sound becomes muffled while you are swimming	87
Help Guide \| If the sound becomes muffled while swimming	88
Help Guide \| Notes while swimming in a pool or the ocean	90
Help Guide \| Notes on charging the battery after swimming	92
Help Guide \| Connecting to a computer	93
Help Guide \| Notes on connecting your Walkman to a computer	95
Help Guide \| Restarting your Walkman	96
Help Guide \| Resetting to the factory settings	97
Help Guide \| Formatting memory	98
Help Guide \| Updating the system software of your Walkman	100
Help Guide \| Displaying your Walkman information	101
Help Guide \| Preparing content using a Windows computer	102
Help Guide \| Preparing content using a Mac computer	103
Help Guide \| About Media Go	104
Help Guide \| Installing Media Go	105
Help Guide \| About Content Transfer	106
Help Guide \| Installing Content Transfer	107
Help Guide \| Importing and transferring content from media using Media Go	108
Help Guide \| Importing content on your Windows computer into Media Go	110
Help Guide \| Transferring content using Media Go	111
Help Guide \| Transferring iTunes content using Media Go	112
Help Guide \| Transferring content using Content Transfer	113
Help Guide \| Transferring content using Explorer	114
Help Guide \| Transferring content using the Finder	116
Help Guide \| Notes for transferring content such as music from your computer	118
Help Guide \| Deleting content from your Walkman using Media Go	119
Help Guide \| Deleting content from your Walkman using Content Transfer	120
Help Guide \| Deleting content from your Walkman using Explorer	121
Help Guide \| Deleting content from your Walkman using the Finder	122
Help Guide \| Deleting content imported to Media Go	123
Help Guide \| Preparing music	124
Help Guide \| Playing music	125
Help Guide \| Volume operation (Only for countries/areas complying with European and Korean Directives)	127
Help Guide \| Adjusting the volume	128
Help Guide \| Skipping to the previous/next song	129
Help Guide \| Fast-forwarding/fast-rewinding the current song	130
Help Guide \| Skipping to the previous/next folder/playlist/album	131
Help Guide \| Shuffle playback	132
Help Guide \| Repeat playback	133
Help Guide \| Repeatedly playing the current song	134
Help Guide \| Changing the playback order to Folder Play/Playlist Play/Album Play	135
Help Guide \| Deleting songs	136
Help Guide \| Moderating the differences in volume level between songs	137
Help Guide \| Limiting the volume	138
Help Guide \| What is Ambient Sound Mode?	139
Help Guide \| Selecting an Ambient Sound Mode	141
Help Guide \| Notes on handling your Walkman	142
Help Guide \| Notes on headphones	144
Help Guide \| Notes on the software	145
Help Guide \| Maintenance of your Walkman	146
Help Guide \| Customer support website	148
Help Guide \| Specifications	149
Help Guide \| Battery life	151
Help Guide \| Maximum recordable number of songs and time (Approx.)	152
Help Guide \| Supported formats	153
Help Guide \| System requirements	154
Help Guide \| Contents	155
Help Guide \| What can I do to solve a problem?	156
Help Guide \| Your Walkman does not operate or the power does not turn on.	157
Help Guide \| Your Walkman does not work properly.	158
Help Guide \| Your Walkman power turns off or on automatically.	159
Help Guide \| A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.	160
Help Guide \| The earbuds supplied with the headphones are missing.	161
Help Guide \| You want to back up the content such as music stored on your Walkman.	162
Help Guide \| You want to find the product name (model name) of your Walkman.	163
Help Guide \| The voice guidance “Check the volume level” is heard.	164
Help Guide \| There is no sound.	165
Help Guide \| Content such as music suddenly stops during playback.	166
Help Guide \| Noise is generated.	167
Help Guide \| Volume cannot be turned up, or the volume remains low when the playback volume is turned up.	168
Help Guide \| Sound is interrupted or skips.	169
Help Guide \| You cannot charge your Walkman.	170
Help Guide \| How long is the life of the built-in rechargeable battery?	171
Help Guide \| The rechargeable battery needs to be replaced.	172
Help Guide \| The battery life is short.	173
Help Guide \| How long is the standard battery duration?	174
Help Guide \| How long does it take to charge the battery?	175
Help Guide \| The computer does not recognize your Walkman.	176
Help Guide \| You cannot install software to your computer.	177
Help Guide \| The progress bar on the install screen does not proceed while installing the software.	178
Help Guide \| Your Walkman is not recognized by Media Go.	179
Help Guide \| Content such as music cannot be transferred from the computer to your Walkman.	180
Help Guide \| You cannot play content such as music transferred to your Walkman.	181
Help Guide \| Playback progresses to the next album when repeat playback is set.	182
Help Guide \| Songs are only played within a limited range such as within one album.	183
Help Guide \| Sound becomes muffled when using your Walkman in water, such as when swimming.	184
Sound becomes muffled when using your Walkman in water, such as when swimming.	184
Help Guide \| You dropped your Walkman in water.	185
Help Guide \| The headphones are not firmly seated on your ears.	186
Help Guide \| The neckband part does not fit.	187
Help Guide \| The earbuds do not fit.	188
Help Guide \| Your Walkman gets warm.	189