Sony WH-CH720N Help Guide - Page 5

Important information, Troubleshooting

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What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app How to keep the software up-to-date (for comfortable use of the headset) Important information Precautions To prevent burning or malfunction due to getting wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The available operating time is short (the duration of the battery is short). Sound No sound Low sound level Low sound quality, or noise or unusual sound can be heard. Sound skips frequently. The effect of noise canceling is not sufficient. Bluetooth connection Pairing cannot be done. Unable to make a Bluetooth connection. The headset cannot be operated. Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. 5

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What you can do with the “
Sony | Headphones Connect
” app
Installing the “
Sony | Headphones Connect
” app
Accessing support information from the “
Sony | Headphones Connect
” app
How to keep the software up-to-date (for comfortable use of the headset)
Important information
Precautions
To prevent burning or malfunction due to getting wet
Licenses
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
Sound
No sound
Low sound level
Low sound quality, or noise or unusual sound can be heard.
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
Unable to make a
Bluetooth
connection.
The headset cannot be operated.
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
5