Synology DS1621xs Synology High Availability SHA Troubleshooting Guide for DSM - Page 14

Chapter 2: SHA Troubleshooting Resolution Make sure that LAN X-related hardware on the active server are all functioning properly: 1. Confirm the connection between LAN X and the switch. 2. Replace the Ethernet network cable. 3. Try another network port on the switch, or use another switch. 4. If you are still unable to resolve the issue, refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Possible Logs • [info] [LAN X] link down. 2.1.10 Critical: Assemble failed on the active server Critical Assemble failed on My_Active_Hostname (active server). Suggestion: Go to Storage Manager for more details. LED Indicator Active server • Models without ALERT LED: • STATUS: Static orange • Models with ALERT LED: • STATUS: Static green • ALERT: Blinking orange or red The ALERT and STATUS LEDs are located on the front of your device. Refer to your device's Hardware Installation Guide for more details. Description • Active server storage assemble failed and its data is currently unavailable. • Because the servers' data may be inconsistent, the system will not perform auto-failover. We recommend you to first assemble the storage pool on the active server. Cause The drive itself or the data inside the drive is abnormal, causing the storage space to be assembled incorrectly. Resolution Go to Storage Manager > Storage for instructions on how to proceed. If you are still unable to resolve the issue, refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Related Notifications • [My_Active_Hostname (My_SHA_Hostname)] Unable to assemble Storage Pool X. Please go to Storage Manager > Storage for more information Possible Logs • Failed to assemble Storage Pool X (RAID Type is [XXX]). 12