Synology DS1621xs Synology High Availability SHA Troubleshooting Guide for DSM - Page 37

Warning: Failed to sync data from the active server to the passive, server, Storage Manager

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Chapter 2: SHA Troubleshooting Resolution 1. Make sure that the Ethernet cable for the Heartbeat connection is attached properly or replace it with another one. 2. Make sure that the passive server is powered on. 3. Go to Storage Manager > Storage and make sure that there are no other errors on the storage pools. 4. Go back to Synology High Availability > Cluster and click the Recovery in the Warning status field to repair the connection. The system will need some time to synchronize all of the data from the active server to the passive server. Switchover and auto-failover will not be available during synchronization. 5. If you are still unable to resolve the issue, refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Related Notifications • Status of high-availability cluster My_SHA_Hostname is abnormal [Details: Data synchronization failed] Possible Logs • [warning] Auto failover is temporarily unavailable: Data synchronization failed. 2.2.35 Warning: Failed to sync data from the active server to the passive server Warning Failed to sync data from active server My_Active_Hostname to passive server My_Passive_ Hostname. Suggestion: Make sure passive server My_Passive_Hostname is powered on, its network connections are properly attached, and any storage-related issues are resolved in Storage. Description The active server cannot be synced to the passive server. The data on the active server can be accessed normally, but the data on the passive server may be inconsistent. Cause The data cannot be correctly synchronized because either the network connection or the passive server's storage space are abnormal. Resolution 1. Make sure that the Ethernet cable for the Heartbeat connection is attached properly or replace it with another one. 2. Make sure that the passive server is powered on. 3. Go to Storage Manager > Storage. 4. Make sure that there are not any other storage pool errors. 5. If you are still unable to resolve the issue, refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Related Notifications • Status of high-availability cluster My_SHA_Hostname is abnormal [Details: Data synchronization failed] Possible Logs • [warning] Auto failover is temporarily unavailable: Data synchronization failed. 35

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35
Chapter 2: SHA Troubleshooting
Resolution
1. Make sure that the Ethernet cable for the Heartbeat connection is
attached properly or replace it with another one.
2. Make sure that the passive server is powered on.
3.
Go to
Storage Manager
>
Storage
and make sure that there are no
other errors on the storage pools.
4. Go back to
Synology High Availability
>
Cluster
and click
the
Recovery
in the Warning status field to repair the connection. The
system will need some time to synchronize all of the data from the active
server to the passive server. Switchover and auto-failover will not be
available during synchronization.
5.
If you are still unable to resolve the issue, refer to
Chapter 3: Contact
Customer Service
to contact Synology Technical Support for further
assistance.
Related
Notifications
• Status of high-availability cluster My_SHA_Hostname is abnormal [Details:
Data synchronization failed]
Possible Logs
• [warning] Auto failover is temporarily unavailable: Data synchronization
failed.
2.2.35 Warning: Failed to sync data from the active server to the passive
server
Warning
Failed to sync data from active server My_Active_Hostname to passive server My_Passive_
Hostname.
Suggestion
: Make sure passive server My_Passive_Hostname is powered on, its network
connections are properly attached, and any storage-related issues are resolved in
Storage
.
Description
The active server cannot be synced to the passive server. The data on the
active server can be accessed normally, but the data on the passive server
may be inconsistent.
Cause
The data cannot be correctly synchronized because either the network
connection or the passive server's storage space are abnormal.
Resolution
1. Make sure that the Ethernet cable for the Heartbeat connection is
attached properly or replace it with another one.
2. Make sure that the passive server is powered on.
3. Go to
Storage Manager
>
Storage
.
4. Make sure that there are not any other storage pool errors.
5. If you are still unable to resolve the issue, refer to
Chapter 3: Contact
Customer Service
to contact Synology Technical Support for further
assistance.
Related
Notifications
• Status of high-availability cluster My_SHA_Hostname is abnormal [Details:
Data synchronization failed]
Possible Logs
• [warning] Auto failover is temporarily unavailable: Data synchronization
failed.