Synology DS1621xs Synology High Availability SHA Troubleshooting Guide for DSM - Page 5

Chapter 1: General Error-handling Procedure This message may show up in any of the following scenarios: no drives are detected, DSM is not installed, DSM is not detected on the drives, or you have clicked Erase All Data in Control Panel. Not installed Make sure the drives are healthy, inserted properly, and are detectable by the server. Double-click on the server to start installing DSM. If DSM was already installed on the drives and you have been using the drives for some time, this message indicates that the server does not recognize the DSM data on the drives. In this case, abort the installation, shut down your device, and refer to this article for instructions. You can also connect the drives to your computer and use the following diagnostic tools to check your drives' health: Western Digital (WD): Lifeguard, Seagate: Seatools. Offline The system is offline. Performing Memory Test (x%) Memory test progress is currently x%. If you are asked to perform a memory test, make sure to perform the test at least 3 times. The test results are saved in the system log. Refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Ready The system is installed and ready to use. Double-click on the server or click Connect to access the server. Recoverable The system is recoverable. This usually indicates that the DSM version recorded on the motherboard is older than the DSM version on the drives. This sometimes occurs after receiving a repaired or replaced device. Double-click on the server to complete the recovery process. Starting services DSM is starting up services. It can take up to 10 minutes for all services to fully start up. Upgrading DSM is updating. Please wait for the update process to complete. 03