Synology DS1621xs Synology High Availability SHA Troubleshooting Guide for DSM - Page 35

Warning: Drive error detected on active server

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Chapter 2: SHA Troubleshooting Resolution Replace the Fibre Channel adapter or change the installation slot on the passive server to make them identical with the ones on the active server. Related Notifications • Status of high-availability cluster My_SHA_Hostname is abnormal [Details: Detected an abnormal Fibre Channel adapter on My_Passive_Hostname (passive server)] Possible Logs • [warning] Auto failover is temporarily unavailable: Detected an abnormal Fibre Channel adapter on My_Passive_Hostname (passive server). 2.2.31 Warning: Drive error detected on active server Warning Drive error detected on My_Active_Hostname (active server). Details: One or more drives on My_Active_Hostname (active server) degraded: Drive B. Suggestion: Replace the failed drives with new ones on My_Active_Hostname (active server). LED Indicator Active server • The LED of the damaged drive: Static orange or off Description There are one or more unhealthy drives on the active server, but your data is still available. Cause A hard disk error may have occurred on the active server. Resolution 1. Go to Storage Manager > HDD/SSD. 2. Check on which drive the error occurred. 3. Deactivate the damaged drive and replace with a healthy one. Refer to the Degraded storage space or SSD cache section in 2.3.2 Repair volumes on the active server to repair the storage space. 2.2.32 Warning: Drive error detected on the passive server Warning Drive error detected on My_Passive_Hostname (passive server). Details: One or more drives on My_Passive_Hostname (passive server) degraded: Drive B. Suggestion: Replace the failed drives with new ones on My_Passive_Hostname (passive server). LED Indicator Passive server • The LED of the damaged drive: Static orange or off Description There are one or more unhealthy drives on the passive server, but your data is still available. Cause A hard disk error may have occurred on the passive server. Resolution 1. Go to Storage Manager > HDD/SSD. 2. Check on which drive the error occurred. 3. Deactivate the damaged drive and replace with a healthy one. Refer to the Degraded storage space or SSD cache section in 2.3.2 Repair volumes on the passive server to repair the storage space. 33

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33
Chapter 2: SHA Troubleshooting
Resolution
Replace the Fibre Channel adapter or change the installation slot on the
passive server to make them identical with the ones on the active server.
Related
Notifications
• Status of high-availability cluster My_SHA_Hostname is abnormal [Details:
Detected an abnormal Fibre Channel adapter on My_Passive_Hostname
(passive server)]
Possible Logs
• [warning] Auto failover is temporarily unavailable: Detected an abnormal
Fibre Channel adapter on My_Passive_Hostname (passive server).
2.2.31 Warning: Drive error detected on active server
Warning
Drive error detected on My_Active_Hostname (active server).
Details
: One or more drives on My_Active_Hostname (active server) degraded: Drive B.
Suggestion
: Replace the failed drives with new ones on My_Active_Hostname (active server).
LED Indicator
Active server
• The LED of the damaged drive: Static orange or off
Description
There are one or more unhealthy drives on the active server, but your data
is still available.
Cause
A hard disk error may have occurred on the active server.
Resolution
1. Go to
Storage Manager
>
HDD/SSD
.
2. Check on which drive the error occurred.
3. Deactivate the damaged drive and replace with a healthy one. Refer
to the
Degraded storage space or SSD cache
section in
2.3.2 Repair
volumes on the active server
to repair the storage space.
2.2.32 Warning: Drive error detected on the passive server
Warning
Drive error detected on My_Passive_Hostname (passive server).
Details
: One or more drives on My_Passive_Hostname (passive server) degraded: Drive B.
Suggestion
: Replace the failed drives with new ones on My_Passive_Hostname (passive
server).
LED Indicator
Passive server
• The LED of the damaged drive: Static orange or off
Description
There are one or more unhealthy drives on the passive server, but your
data is still available.
Cause
A hard disk error may have occurred on the passive server.
Resolution
1. Go to
Storage Manager
>
HDD/SSD
.
2. Check on which drive the error occurred.
3. Deactivate the damaged drive and replace with a healthy one. Refer
to the
Degraded storage space or SSD cache
section in
2.3.2 Repair
volumes on the passive server
to repair the storage space.