Thermador PCG366W Instructions for Use - Page 30

Before calling for service Troubleshooting Symptom Possible cause/s Intermittent igniter sparking: • Ceramic igniter is wet or dirty. • Burner ports are clogged. More than four clicks of igniter • before lighting: Constant igniter sparking: • • Igniters sparking but no flame • ignition: Rangetop will not operate • (lights and surface burners will not come on): Foods are not cooking • sufficiently: • Improper fit of burner cap onto burner base. Appliance is not properly grounded. Electrical power supply is incorrectly polarized. Gas supply valve is in "OFF" position. No power to the unit. Improper cookware. Appliance not level. Remedy • Carefully dry or clean the igniter. • Clean ports on burner cap with a wire, a needle or straightened paper clip. • Align burner cap properly on burner base. • Refer to the Installation Manual. Have a qualified electrician ground the appliance properly. • Restore gas supply to the unit. • Check for open circuit breaker. • Check that power supply line connection is connected to the proper voltage. • Refer to the cookware recommendations in this Use and Care Guide. Checklist Before calling for service, check the following to avoid unnecessary service charges. Be sure to check these items first: • Is there a power outage in the area? • Is the household fuse blown or the circuit breaker tripped? • Is the rangetop disconnected from the electrical supply? If the burners do not ignite: • Are the burner caps properly aligned and seated in the burner bases? • Are the burner ports clogged? • Is a fuse blown or is the circuit breaker tripped? • Is the manual shut-off valve closed, preventing the flow of gas? Page. 30