Toshiba A7 PTA71C-LL001E Users Manual Canada; English - Page 196
CD-RW/DVD-ROM drive
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User's Manual Problem Procedure Check the region code on the DVD. It must match that on the DVD-ROM drive. Region codes are listed in the Optical media section in Chapter 2, The Grand Tour. Contact your dealer if the problems continue. CD-RW/DVD-ROM drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's drawer is securely closed. CD/DVD in the drive Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD or DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. See the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. TROUBLESHOOTING 9-10