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Toshiba A7 PTA71C-LL001E Users Manual Canada; English - Page 213

TOSHIBA support

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TOSHIBA support TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system, it is important to investigate other sources of assistance first. Before contacting TOSHIBA, try the following: ❑ Review troubleshooting sections in the documentation for software and peripheral devices. ❑ If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions. Call the software company's technical support for assistance. ❑ Consult the dealer you purchased your computer and/or software from. They are your best sources for current information and support. 9-27 TROUBLESHOOTING

Section	Page
TOSHIBA TECRA A7	1
Preface	35
Manual contents	35
Conventions	36
Abbreviations	36
Icons	36
Keys	36
Key operation	37
Display	37
Messages	37
General Precautions	39
Stress injury	39
Heat injury	39
Pressure or impact damage	40
PC card overheating	40
Mobile phone	40
Chapter 1	41
Introduction	41
Equipment checklist	41
Hardware	41
Software	42
Features	43
Processor	43
Memory	43
Disks	44
Special features	51
Utilities	54
Options	56
Chapter 2	57
The Grand Tour	57
Front with the display closed	57
Left side	59
Right side	60
Back side	61
Underside	62
Front with the display open	64
System indicators	66
USB diskette drive	68
Optical Media drive	69
Region codes for DVD drives and media	69
Writable discs	69
DVD-ROM drive	70
CD-RW/DVD-ROM drive	70
DVD Super Multi (+-R Double Layer) drive	71
AC adaptor	72
Chapter 3	73
Getting Started	73
Setting up your work space	74
General conditions	74
Placement of computer	75
Seating and posture	75
Lighting	76
Work habits	76
Connecting the AC adaptor	77
Opening the display	78
Turning on the power	78
Starting up for the first time	79
Turning off the power	79
Shut Down mode (Boot mode)	79
Hibernation mode	80
Starting Hibernation	81
Automatic Hibernation	81
Standby mode	81
Restarting the computer	83
Create Optical Recovery Discs	83
Restoring the preinstalled software from the Recovery HDD	84
Restoring the preinstalled software from your creating Recovery Media	84
Chapter 4	87
Operating Basics	87
TOSHIBA Dual Pointing Device( Provided with some models)	87
Using the Touch Pad	87
Using the AccuPoint	88
AccuPoint Precautions	88
Replacing the Cap	89
Using the Fingerprint Sensor	89
Points to note about the Fingerprint Sensor	90
Points to note about the Fingerprint Utility	93
Set Up Procedure	93
Windows Logon via Fingerprint Authentication	94
Fingerprint System Boot Authentication	95
Fingerprint Single Sign On Feature	97
How to Swipe the Finger	98
Using the USB diskette drive	98
Connecting 3 1/2\	98
Disconnecting 3 1/2\	99
Using optical media drives	100
Loading discs	100
1. a. When the power is on, press the DVD-ROM eject button to open the drawer slightly.	100
Removing discs	103
Writing CDs on CD-RW/DVD-ROM drive	104
Important message (CD-RW/DVD-ROM drive)	104
Before writing or rewriting	105
When writing or rewriting	106
Disclaimer (CD-RW/DVD-ROM drive)	106
Writing CD/DVDs on DVD Super Multi (+-R Double Layer) drive	107
Important message (DVD Super Multi (+-R Double Layer) drive)	107
Before writing or rewriting	107
When writing or rewriting	109
Disclaimer (DVD Super Multi (+-R Double Layer) drive)	110
RecordNow! Basic for TOSHIBA	111
Data Verification	112
DLA for TOSHIBA	112
Video	113
When using WinDVD Creator 2 Platinum:	113
Media care	116
CD/DVDs	116
Diskettes	117
Using the microphone	117
Modem	118
Region selection	118
Properties menu	119
Wireless communications	121
Wireless LAN	121
Wireless communication Indicator	123
LAN	123
Connecting LAN cable	123
Disconnecting LAN cable	124
Cleaning the computer	125
Moving the computer	125
Using the Hard Disk Drive (HDD) Protection	126
TOSHIBA HDD Protection Properties	127
Detail Properties	128
Heat dispersal	129
Chapter 5	131
The Keyboard	131
Typewriter keys	131
F1 ... F12 function keys	132
Soft keys: Fn key combinations	132
Emulating keys on enhanced keyboard	132
Hot keys	133
Fn Sticky key	137
Windows special keys	137
Keypad overlay	137
Turning on the overlays	137
Arrow mode	138
Numeric mode	138
Temporarily using normal keyboard (overlay on)	138
Temporarily using overlay (overlay off)	139
Temporarily changing modes	139
Generating ASCII characters	139
Chapter 6	141
Power and Power-Up Modes	141
Power conditions	141
AC adaptor connected	142
Battery fully charged	142
Battery partially charged or no charge	142
No battery installed	142
AC adaptor not connected	142
Battery charge is above low battery trigger point	142
Battery charge is below low battery trigger point	142
Battery charge is exhausted	142
Computer goes into Hibernation or shuts down (depending on the Toshiba power Management Utility Setting)	142
No battery installed	142
Power indicators	143
Battery indicator	143
DC IN indicator	143
Power indicator	144
Battery types	144
Battery	144
Real time clock battery	145
Care and use of the battery pack	145
Safety precautions	145
Charging the batteries	148
Monitoring battery capacity	150
Maximizing battery operating time	151
Retaining data with power off	152
Extending battery life	152
1. Turn off the computer’s power.	152
2. Disconnect the AC adaptor and turn on the computer’s power. If it does not turn on go to step 4.	152
3. Operate the computer on battery power for five minutes. If the battery pack has at least five minutes of operating time, cont...	152
4. Connect the AC adaptor to the computer and the power cord to a power outlet. The DC IN LED should glow green, and the Battery...	152
5. Charge the battery pack until the Battery LED glows green.	152
Replacing the battery pack	153
Removing the battery pack	153
Installing the battery pack	155
Starting the computer by password	155
Power-up modes	156
Windows utilities	156
Hot keys	156
Panel power on/off	156
System Auto Off	157
Chapter 7	159
HW Setup and Passwords	159
HW Setup	159
Accessing HW Setup	159
HW Setup window	159
CPU	162
Configuring the Execute-Disable Bit Capability and TPM	165
Starting and Ending the BIOS Setup Program	165
Execute-Disable Bit Capability	167
Security setting	167
Chapter 8	169
Optional Devices	169
Cards/memory	169
Power devices	169
Peripheral devices	169
Other	169
PC cards	170
Installing a PC card	170
Removing a PC card	171
Express Card	172
Installing an Express Card	172
Removing an Express Card	173
Multiple Digital Media Card Slot	173
Installing a SD/MS/MS Pro/MMC/xD card	174
Removing a SD/MS/MS Pro/MMC/xD card	175
Memory expansion	176
Installing memory module	176
Removing memory module	178
Additional battery pack (6 Cell,9 Cell and 12 Cell)	179
Additional AC adaptor	179
Battery Charger	179
USB FDD Kit	179
Advanced Port Replicator III Plus	179
Connecting the Advanced Port Replicator III Plus	181
Parallel printer	182
External monitor	182
Television	183
i.LINK (IEEE1394)	184
Precautions	184
Connecting	185
Disconnecting	185
Security lock	186
Chapter 9	187
Troubleshooting	187
Problem solving process	187
Preliminary checklist	187
Analyzing the problem	188
Hardware and system checklist	189
System start-up	189
Self test	189
Power	190
Problem	190
Procedure	190
Problem	191
Procedure	191
If the battery is completely discharged, it will not begin charging immediately. Wait a few minutes.	191
Unplug the AC adaptor and remove the battery to make sure the terminals are clean. If necessary wipe them with a soft dry cloth dipped in alcohol.	191
Check the Battery indicator. If it does not glow, let the computer charge the battery for at least 20 minutes. If the Battery indicator glows after 20 minutes, let the battery continue to charge at least another 20 minutes before turning on the computer.	192
If the indicator still does not glow, the battery may be at the end of its operating life. Replace it.	192
If you do not think the battery is at the end of its operating life, see your dealer.	192
Password	192
Problem	192
Procedure	192
Keyboard	192
Problem	192
Procedure	192
Make sure the software you are using is not remapping the keyboard. Remapping involves reassigning the meaning of each key. See your software’s documentation.	193
LCD panel	193
Problem	193
Procedure	193
Hard disk drive	193
Problem	193
Procedure	193
DVD-ROM drive	195
Problem	195
Procedure	195
CD-RW/DVD-ROM drive	196
Problem	196
Procedure	196
If problems persist, contact your dealer.	197
DVD Super Multi (+-R Double Layer) drive	198
Problem	198
Procedure	198
Diskette drive	199
Problem	199
Procedure	199
Drive does not operate	199
Some programs run correctly but others do not	199
The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software needs.	199
You cannot access the external 3 1/2\	199
Try another diskette. If you can access the diskette, the original diskette (not the drive) is probably causing the problem.	199
Infrared port	200
Problem	200
Procedure	200
Infrared devices do not work as expected	200
Printer	200
Problem	200
Procedure	200
Computer/printer do not communicate	200
Printer error	201
Pointing device	201
Touch Pad/AccuPoint	201
Problem	201
Procedure	201
Touch Pad	202
Problem	202
Procedure	202
Double-tapping does not work	202
The mouse pointer moves too fast or too slow	203
When the reaction of Touch pad is sensitive to slow	203
USB mouse	203
Problem	203
Procedure	203
The mouse pointer moves erratically	204
Fingerprint Sensor	204
Problem	204
Procedure	204
Reading of the fingerprint was not successful.	204
The fingerprint cannot be read due to injuries to the finger.	205
Fingerprint Power on Security or Single Sign On feature cannot be enabled.	205
Fingerprint Power on Security does not work	205
PC Card	205
Problem	205
Procedure	205
SD/MS/MS Pro/MMC/xD card	206
Problem	206
Procedure	206
You cannot write to the memory card	206
You cannot read a file	206
Monitor	206
Problem	206
Procedure	206
No display	206
Display error occurs	207
Sound system	207
Problem	207
Procedure	207
TV output signal	207
Problem	207
Procedure	207
No display	207
USB	208
Problem	208
Procedure	208
Modem	209
Problem	209
Procedure	209
You can hear a dial tone but can’t make a call	209
You place a call, but a connection can’t be made	209
After making a call you can’t hear a ring	209
Communication is cut off unexpectedly	209
A CONNECT display is quickly replaced by NO CARRIER	210
Character display becomes garbled during a communication	210
You cannot receive an incoming call	210
Standby/Hibernation	210
Problem	210
Procedure	210
LAN	211
Problem	211
Procedure	211
Wireless LAN	211
Problem	211
Procedure	211
Bluetooth	212
Problem	212
Procedure	212
i.LINK (IEEE1394)	212
Problem	212
Procedure	212
TOSHIBA support	213
Before you call	213
Chapter 10	215
Disclaimers	215
CPU	215
Main Memory Disclaimer	216
Battery Life	216
HDD Drive Capacity	216
LCD	217
Graphics Processor Unit (\	217
Wireless LAN/Intel	217
Non-applicable Icons	217
Copy Protection	218
Images	218
SRS	218
LCD Brightness and Eye Strain	218
Appendixes	219
Appendix A	221
Specifications	221
Appendix B	223
Display Controller and Modes	223
Appendix C	225
AT Commands	225
Appendix D	237
S-registers	237
Appendix E	245
V.90/V.92	245
Appendix F	249
Internal Modem Guide	249
Appendix G	251
Wireless LAN	251
Appendix H	255
AC Power Cord and Connectors	255
T2300 (1.66GHz)	258
T230	258
15.4” WXGA	258
15W	258
256MB	258
256M	258
40GB (5400rpm)	258
40-5	258
DVD-ROM	258
802.11a/g	258
WLag	258
Intel 945GM	258
T2400 (1.83GHz)	258
T240	258
15.4” WXGA-CSV	258
15WCH	258
256+256MB	258
512M	258
60GB (5400rpm)	258
60-5	258
CD-RW/DVD- ROM	258
802.11a/g/BT	258
WLag/BT	258
Intel 940GML	258
T2500 (2.00GHz)	258
T250	258
15.4” WSXGA+- CSV	258
15WS	258
256+512MB	258
768M	258
60GB (7200rpm)	258
60-7	258
DVD Super Mult (+-R Double Layer)	258
ATi M52	258
T2600 (2.16GHz)	258
T260	258
256+1024MB	258
1280M	258
80GB (5400rpm)	258
80-5	258
ATi M54	258
512MB	258
512M	258
80GB (7200rpm	258
80-7	258
ATi M56	258
512+512MB	258
1024M	258
100GB (5400rpm)	258
100-5	258
nVIDIA G72MV	258
T1300 (1.66GHz)	258
T130	258
1024MB	258
1024M	258
100GB (7200rpm)	258
100-7	258
512+1024MB	258
1536M	258
120GB (5400rpm)	258
120-5	258
nVIDIA G73M	258
1024+1024MB	258
2048M	258
Glossary	259
Abbreviations	259