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Toshiba Portege R30-A1310 Windows 8.1 User's Guide for Portég&#23 - Page 150

Power and the batteries, room temperature and try again.

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150 If Something Goes Wrong Power and the batteries Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make sure the AC adaptor and power cord/cable are firmly plugged into both the wall outlet and the computer. If the AC power light still does not come on, check that the wall outlet is working properly by plugging in a lamp or other appliance. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery does not charge while the computer is consuming full power. Try turning off the computer. The battery may not be inserted correctly in the computer. Turn off the computer, remove the battery (if applicable), clean the contacts with a soft dry cloth (if necessary) and replace the battery. See "Removing the battery from the computer" on page 100. The battery may be too hot or too cold to charge properly. If you think this is the probable cause, let the battery reach room temperature and try again. If the battery has completely discharged, it will not begin charging immediately. Leave the AC adaptor and power cord/cable connected, wait 20 minutes and see if the battery is charging. If the battery light is glowing after 20 minutes, let the computer continue charging the battery for at least another 20 minutes before you turn on the computer. If the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life.

Section	Page
Portégé® R30 - A Series User’s Guide	1
Contents	20
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Connecting to a power source	40
Charging the main battery	42
Using the computer for the first time	43
Initial setup	43
Setting up your software	44
Registering your computer with Toshiba	44
To Shut down your computer	45
To Restart your computer	46
To place your computer in Sleep mode	46
Adding optional external devices	47
Adding memory (optional)	48
Installing a memory module	48
Removing a memory module	54
Checking total memory	56
Recovering the Internal Storage Drive	57
Creating recovery media	58
Restoring from recovery media	61
Refresh your PC (with user’s data)	62
Reset your PC	64
Installing drivers and applications	67
Using the TOSHIBA Dual Pointing Device	68
Using the touch pad	69
Adjusting touch pad settings	72
Disabling or enabling the touch pad	72
Connecting an external device	72
Using external display devices	73
Selecting video cables	73
Connecting an HDMI™-compatible television or display device	73
Connecting an external monitor or projector	74
Directing the display output when you turn on the computer	74
Adjusting the quality of the external display	75
Customizing your computer’s settings	76
Caring for your computer	76
Cleaning the computer	76
Moving the computer	77
Chapter 2: Learning the Basics	78
Computing tips	78
Using the keyboard	79
Function keys	80
Special Windows® keys	80
Overlay keys	81
Backlit keyboard	82
Touch screen	82
Touch screen navigation	82
Mouse properties	83
Starting an app	83
Starting an app from the Start screen	84
Saving your work	84
Backing up your work	85
Using the optical disc drive	85
Optical disc drive components	86
Inserting an optical disc	87
Playing optical media	87
Recording optical media	88
Removing a disc with the computer on	88
Removing a disc with the computer off	89
Toshiba’s online resources	89
Chapter 3: Mobile Computing	90
Toshiba’s energy-saver design	90
Running the computer on battery power	90
Battery Notice	91
Power management	92
Charging batteries	92
Charging the main battery	92
Charging the RTC battery	93
Monitoring battery power	94
Determining remaining battery power	95
What to do when the main battery runs low	96
Setting battery notifications	96
Conserving battery power	97
Power Plans	98
Using the eco power plan	99
Changing the main battery	100
Removing the battery from the computer	100
Inserting a charged battery	102
Taking care of your battery	103
Safety precautions	103
Maintaining your battery	103
Disposing of used batteries	104
Traveling tips	105
Chapter 4: Exploring Your Computer’s Features	106
Exploring the Start screen	106
Charms	107
Tiles	108
Exploring the desktop	108
Finding your way around the desktop	108
Windows® Store	110
Setting up for communications	111
Connecting your computer to a network	112
Exploring audio features	112
Recording sounds	112
Using external speakers or headphones	113
Using the Web Camera	114
Using the Smart Card Reader	114
Using an ExpressCard®	115
Inserting an ExpressCard®	115
Removing an ExpressCard®	116
Using the Memory card reader	116
Inserting memory media	117
Removing memory media	117
Using the expansion port	118
Chapter 5: Utilities	120
eco Utility®	121
Password Utility	122
Using a supervisor password	122
Using a user password	124
Deleting a user password	126
System Settings	127
Sleep Utilities	129
USB Sleep and Charge	129
Enabling/Disabling USB Sleep and Charge	131
Power supply mode settings	131
Function Key	133
Recovery Media Creator	134
Service Station	134
TOSHIBA Application Installer	135
Fingerprint Authentication Utility	136
Fingerprint utility limitations	136
Using the Fingerprint Authentication Utility	136
Fingerprint Logon	137
Care and maintenance of your fingerprint reader	137
Fingerprint reader limitations	139
Chapter 6: If Something Goes Wrong	140
Problems that are easy to fix	140
Problems when you turn on the computer	141
The Windows® operating system is not working	143
Using Startup options to fix problems	144
Internet problems	146
The Windows® operating system can help you	147
Fixing a problem with Device Manager	147
Checking device properties	148
Memory problems	148
Power and the batteries	150
Keyboard problems	151
Display problems	151
Disk or storage drive problems	153
Error-checking	153
Optical disc drive problems	155
Sound system problems	156
ExpressCard® problems	157
ExpressCard® checklist	157
Resolving ExpressCard® problems	157
Printer problems	159
Wireless networking problems	160
DVD operating problems	162
Develop good computing habits	163
Data and system configuration backup in the Windows® operating system	164
If you need further assistance	169
Contacting Toshiba	170
Other Toshiba Internet Web sites	170
Toshiba’s worldwide offices	170
Appendix A: TOSHIBA Function Keys	172
Functions	172
Lock (Instant security)	173
Power plan	173
Sleep mode	173
Hibernation mode	173
Output (Display switch)	174
Display brightness	175
Disabling or enabling wireless devices	175
Disabling or enabling the touch pad	175
Disabling or enabling the cursor control overlay	176
Disabling or enabling the numeric overlay	176
Disabling or enabling the scroll lock	176
Volume Mute	176
Keyboard Function keys	177
Zoom (Display resolution)	177
Appendix B: Power Cord/Cable Connectors	178
Glossary	179
A	181
B	182
C	183
D	184
E	185
F	186
G	187
H	187
I	188
K	188
L	188
M	189
N	189
O	190
P	190
R	191
S	192
T	193
U	193
W	193