Toshiba Tecra A50-C1520 Tecra A50-C/Z50-C Series Windows 10 Users Guide - Page 148

148 If Something Goes Wrong Connecting to the Internet ❖ Check the Windows Control Panel's Device Manager to verify that the Wi-Fi adapter is recognized by the Windows operating system, and that the driver is loaded. To access the Device Manager, in the Search field, type Device Manager. Click or touch Device Manager, select System and security, and then System. Launch the Device Manager and carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 164. ❖ Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows. 1 In the Search field, type Cmd. 2 Click Command Prompt. 3 Enter IPCONFIG/ALL, and then press ENTER. The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that gives you access to the Internet. You sign up for an account with an ISP just as you do for telephone service or utilities. ISPs are usually phone companies (for a DSL or fiber optic connection) or TV providers (for a cable or satellite connection).