Toshiba Tecra A8 PTA83C-KF801E Users Manual Canada; English - Page 187

Troubleshooting DVD-ROM&CD-R/RW drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's disc tray is securely CD/DVD in the drive closed. Press gently until it clicks into place. Check whether the drive power is on. If the power is off, click on the optical disk drive icon in the task tray and turn on the power. Open the disc tray and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CDROM Mode 1, Mode 2, CDROM XA Mode 2 (Form1, Form2), Enhanced CD (CDEXTRA), Addressing Method 2 Recordable CD: CD-R, CD-RW Check the region code on the DVD. It must match that on the DVD-ROM&CD-R/RW drive. Region codes are listed in the Optical disk drives section in Chapter 2, The Grand Tour. User's Manual 9-11