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Special considerations for the Windows, operating system, The Windows

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If Something Goes Wrong Resolving a hardware conflict 199 ❖ Click Start, then click Run... ❖ Enter Cmd and press Enter. ❖ Enter PING 192.168.1.1 at the command prompt, and press Enter. ❖ If "Request Timed Out" or another error message appears in response, then the problem is probably Wi-Fi®-related. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. Special considerations for the Windows® operating system Wired Equivalent Privacy (WEP) encryption is not enabled on the wireless access point. When you install a wireless access point device, the Windows® operating system checks whether WEP encryption is enabled on the device. If it is not enabled, the Windows® operating system adds the device to its list of available wireless networks, but does not create a wireless connection using the device, since the connection would not be secure. You can still, however, use the access point. To use an access point without WEP encryption, follow these steps: 1 Right-click the Wireless Network icon in the System Tray (far-right portion of the Windows® Taskbar). 2 Click View Available Wireless Networks. 3 Select Allow me to connect to the selected wireless network, even though it is not secure. 4 The Windows® operating system will now try to establish a wireless connection. The Windows® operating system wireless management facility does not work. If you are using an external Wi-Fi® adapter (a PC Card, USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management facility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice.

Section	Page
Tecra® A9 Series User's Guide	1
Contents	27
Introduction	35
This guide	36
Safety icons	37
Other icons used	37
Other documentation	38
Service options	38
Chapter 1: Getting Started	39
Selecting a place to work	39
Creating a computer-friendly environment	39
Keeping yourself comfortable	40
Precautions	40
Important information on your computer’s cooling fan	41
Setting up your computer	42
Setting up your software	42
Registering your computer with Toshiba	43
Adding optional external devices	43
Connecting to a power source	44
Charging the main battery	46
Using the computer for the first time	47
Opening the display panel	47
Your computer’s features and specifications	48
Turning on the power	48
Adding memory (optional)	49
Installing a memory module	50
Removing a memory module	54
Checking total memory	56
Hard Drive Recovery Utilities	56
Creating Recovery CDs/DVDs	57
Hard Disk Drive Recovery options	58
Hard Disk Drive Recovery using the Recovery media	63
Installing drivers and applications	64
Using the Toshiba Dual Pointing Device	64
Using the TouchPad™	65
Scrolling with the TouchPad™	66
Control buttons	66
Disabling or enabling the TouchPad™	66
Using external display devices	66
Directing the display output when you turn on the computer	67
Adjusting the quality of the external display	68
Using an external keyboard	68
Using a mouse	68
Connecting a printer	68
Setting up a printer	69
Connecting an optional external diskette drive	70
Turning off the computer	71
Options for turning off the computer	71
Using the Turn Off Computer or Shut Down commands	73
Using and configuring Hibernation mode	75
Using and configuring Standby mode	77
Closing the display panel	78
Customizing your computer’s settings	78
Caring for your computer	78
Cleaning the computer	78
Moving the computer	79
Using a computer lock	79
Chapter 2: Learning the Basics	80
Computing tips	80
Using the keyboard	82
Character keys	82
Making your keyboard emulate a full-size keyboard	82
Ctrl, Fn, and Alt keys	83
Function keys	83
Special Windows® keys	83
Overlay keys	84
Using the overlay to type numeric data	84
Starting a program	85
Starting a program from the Start menu	85
Starting a program from Windows® Explorer	86
Starting a program from the Run dialog box	87
Saving your work	87
Printing your work	89
Backing up your work	90
Restoring your work	91
Using the optical drive	91
Optical drive components	92
Inserting a compact disc	92
Playing an audio CD	94
Playing optical media	95
Creating a CD/DVD	95
Removing a disc with the computer on	96
Removing a disc with the computer off	96
Caring for CD or DVD discs	97
Toshiba’s online resources	97
Chapter 3: Mobile Computing	98
Toshiba’s energy-saver design	98
Running the computer on battery power	99
Battery Notice	99
Power management	100
Using additional batteries	101
Charging batteries	101
Charging the main battery	101
Charging the RTC battery	102
Monitoring main battery power	103
Determining remaining battery power	105
What to do when the main battery runs low	105
Setting battery alarms	106
Conserving battery power	106
Power Profiles	107
Using a hot key to set the Power Profile	108
Changing the main battery	108
Removing the battery from the computer	109
Inserting a charged battery	110
Taking care of your battery	112
Safety precautions	112
Maintaining your battery	113
Disposing of used batteries	114
Traveling tips	115
Chapter 4: Exploring Your Computer’s Features	116
Exploring the desktop	116
Finding your way around the desktop	117
Setting up for communications	119
Connecting a modem to a telephone line	120
Connecting your computer to a network	121
An overview of using the Internet	123
The Internet	123
The World Wide Web	124
Internet Service Providers	124
Connecting to the Internet	124
Surfing the Internet	125
Internet features	125
Uploading to, and downloading files from, the Internet	126
Exploring audio features	126
Recording sounds	126
Using external speakers or headphones	127
Using PC Cards	128
Inserting a PC Card	128
Removing a PC Card	129
Setting up a PC Card for your computer	129
Using an ExpressCard™	130
Inserting an ExpressCard™	130
Removing an ExpressCard™	130
Using the Bridge Media Adapter Slot	131
Inserting memory media	131
Removing memory media	132
Using the i.LINK® port	133
Using an expansion device	133
Using an Optional Toshiba Express Port Replicator with your computer	133
Chapter 5: Utilities	134
TOSHIBA Assist	135
Connect	136
Secure	137
Protect & Fix	138
Optimize	139
TOSHIBA Application Installer	140
Setting passwords	141
Using an instant password	141
Using a supervisor password	142
Using a user password	143
Deleting a user password	144
TOSHIBA PC Diagnostic Tool Utility	145
TOSHIBA HDD Protection Utility	146
Fn-esse®	147
Starting Fn-esse®	147
TOSHIBA SD™ Memory Card Format Utility	148
TOSHIBA SD™ Memory Boot Utility	149
Booting from a bootable SD card	150
TOSHIBA Power Saver	151
Preset Power Profiles	152
Quickly creating a new power profile	152
Customizing a power profile	152
Mouse Utility	153
TOSHIBA Hardware Setup	154
TOSHIBA Zooming Utility	156
TOSHIBA Mobile Extension	157
Toshiba Button Controls	159
CD/DVD Drive Acoustic Silencer	160
TOSHIBA Accessibility	161
Fingerprint Authentication Utility	162
Fingerprint utility limitations	162
Fingerprint Enrollment	162
Fingerprint Logon	164
Power-on Security	164
Control Center	165
Password Bank	167
Care and maintenance of your fingerprint reader	171
Fingerprint reader limitations	172
Chapter 6: If Something Goes Wrong	173
Problems that are easy to fix	173
Problems when you turn on the computer	175
The Windows® operating system is not working	177
Using Startup options to fix problems	178
Internet problems	178
The Windows® operating system can help you	179
Resolving a hardware conflict	179
A plan of action	180
Resolving hardware conflicts on your own	180
Fixing a problem with Device Manager	181
Memory problems	183
Power and the batteries	184
Keyboard problems	185
Display problems	186
Disk drive problems	188
Optical drive problems	189
Sound system problems	190
PC Card problems	191
ExpressCard™ problems	193
Printer problems	196
Modem problems	196
Wireless networking problems	197
DVD operating problems	200
Develop good computing habits	201
Data and system configuration backup in the Windows® operating system	202
If you need further assistance	207
Before you contact Toshiba	207
Contacting Toshiba	207
Other Toshiba Internet Web sites	208
Toshiba’s worldwide offices	208
Appendix A: Hot Keys	210
Volume Mute	210
Password security	210
Without a password	210
With a password	211
Maintaining security when the battery is not fully charged	211
Power profile	212
Standby mode	212
Hibernation mode	213
Display modes	214
Display brightness	214
Disabling or enabling wireless devices	215
Disabling or enabling the Toshiba Dual Pointing Device	215
Zooming applications in/out	215
Keyboard hot keys	216
Appendix B: Power Cord/Cable Connectors	217
Appendix C: Using ConfigFree™ with your Toshiba Computer	218
Getting Started	219
Starting ConfigFree	219
ConfigFree Utilities	221
Connectivity Doctor	221
Search for Wireless Devices	223
Profile Settings	228
ConfigFree SUMMIT	230
Quick Connect	234
Using the Automatic Switch	236
Semi-Automatic Switch Feature	237
Glossary	238

Match case Limit results 1 per page

199

If Something Goes Wrong

Resolving a hardware conflict

❖

Click

Start

, then click

Run...

❖

Enter

Cmd

and press

Enter

❖

Enter

PING 192.168.1.1

at the command prompt, and press

Enter

❖

If “Request Timed Out” or another error message appears

in response, then the problem is probably Wi-Fi

-related.

❖

If you have enabled any security provisions (closed system,

MAC address filtering, Wired Equivalent Privacy [WEP], etc.),

check the access point vendor's Web site for recent firmware

upgrades. Problems with WEP keys, in particular, are

frequently addressed in new firmware releases.

Special considerations for the Windows

operating system

Wired Equivalent Privacy (WEP) encryption is not enabled

on the wireless access point.

When you install a wireless access point device, the Windows

operating system checks whether WEP encryption is enabled on the

device. If it is not enabled, the Windows

operating system adds the

device to its list of available wireless networks, but does not create a

wireless connection using the device, since the connection would

not be secure. You can still, however, use the access point. To use an

access point without WEP encryption, follow these steps:

Right-click the

Wireless Network

icon in the System Tray

(far-right portion of the Windows

Taskbar).

Click

View Available Wireless Networks

Select

Allow me to connect to the selected wireless network,

even though it is not secure

The Windows

operating system will now try to establish a

wireless connection.

The Windows

operating system wireless management

facility does not work.

If you are using an external Wi-Fi

adapter (a PC Card, USB

adapter, or other variety), check if the adapter comes with its own

management utility. If it does, the utility may be disabling the

Windows

operating system wireless management facility, in which

case you must use the adapter's management utility. If the

documentation that accompanies the adapter does not provide

enough information to determine if this is the case, contact that

vendor's support group for further advice.