Vivitar DVR 988HD User Manual - Page 40

Technical Support For technical support issues please visit our website at www.vivitar.com. You can find manuals, software and FAQ's at the website. Can't find what you are looking for? E-mail us at [email protected] and one of our technical support team members will answer your questions. For phone support in the US please call 1-800-592-9541, in the UK call 0800 917 4831, in Australia call 1800-006-614. If you would like to call from anywhere else, please visit www.vivitar.com for your local toll free number. Troubleshooting Q: I have taken photos and selected the "Get Images" button. I get a message that the images were successfully transferred but the photos do not appear on my computer. What do I do? First ensure that you have in fact taken photos. Press the Shutter button to take some sample photos or videos and then try downloading them again. If the photos are saved to the SD memory card then all the photos should appear. Q: How do I make sure I don't lose important pictures? This camera requires a Micro SD card for normal use. If the camera powers off nothing will happen to the images stored on the memory card. We recommend always downloading your photos and videos to your computer as soon as possible to prevent unintentional data loss. Q: I deleted images using the Vivitar Experience Image Manager. The images were also deleted from my computer. How do I recover images that I accidently deleted? All images deleted using the Vivitar Experience Image Manager are sent to your computer's Recycle or Trash Bin and can be retrieved from there. NOTE: Specifications and designs are based on the latest information and subject to change without notice. User interface may vary between iOS and Android. Please refer to the online Instruction Manual for the most current information. DVR988HD_2.0_090117-TA_FW V1.1 2016.06.22-60 39