Vonage IP8100-1 Features Guide - Page 28

Troubleshooting

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Page 28 highlights

Troubleshooting How do I access the web-based configuration for the IP8100 series telephone? It is important that you have the latest patches and bug fixes for your web browser when attempting to connect to the configuration for your telephone adapter. We recommend using the following: Internet ExplorerTM 5.5 or higher Netscape 6 or higher Firefox 0.8 or higher Use the following steps to gain access to the web-based configuration of your IP8100 series telephone: Step 1: Verify physical connectivity by checking for solid link lights on the phone adapter. The computer that was able to access the Internet when connected to the broadband modem or router should be connected to the PC port on the IP8100 series. If you do not get a solid link, try using a different cable. If the computer is turned off, the link light may not be on. Step 2: Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows XP firewall may block access to the configuration pages. If you have DSL and use a PPPoE client such as WinPoet or EnterNet300, you should disable this software as well. Check the help files included with these software applications for more information on disabling or configuring them. Step 3: Check the IP address of your computer. Your computer must have an IP address in the same range as the router in order to communicate with it, 192.168.15.X (X = 2-254). Included in the troubleshooting section of this manual is more detailed information on checking your IP address. Step 4: Configure the Internet settings for your browser: Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults. If this button is grayed out, then the settings are already at default. Click the Connection tab. Set the dial-up option to Never Dial a Connection and then click the LAN Settings button. Verify that none of these settings are checked and then click OK. Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK out to the desktop and close any open windows. 25 Additional Information

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25
Additional Information
How do I access the web-based configuration for the IP8100 series
telephone?
It is important that you have the latest patches and bug fixes for your web browser
when attempting to connect to the configuration for your telephone adapter.
We recommend using the following:
Internet Explorer
TM
5.5 or higher
Netscape 6 or higher
Firefox 0.8 or higher
Use the following steps to gain access to the web-based configuration of your
IP8±00 series telephone:
Step 1:
Verify physical connectivity by checking for solid link lights on the phone
adapter. The computer that was able to access the Internet when connected to
the broadband modem or router should be connected to the PC port on the
IP8±00 series. If you do not get a solid link, try using a different cable. If the
computer is turned off, the link light may not be on.
Step 2:
Disable any Internet security software running on the computer. Soft-
ware firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows XP firewall may block access to the configuration pages. If you
have DSL and use a PPPoE client such as WinPoet or EnterNet300, you should
disable this software as well. Check the help files included with these software
applications for more information on disabling or configuring them.
Step 3:
Check the IP address of your computer. Your computer must have an
IP address in the same range as the router in order to communicate with it,
±92.±68.±5.X (X = 2-254). Included in the troubleshooting section of this manual
is more detailed information on checking your IP address.
Step 4:
Configure the Internet settings for your browser:
Go to Start > Settings > Control Panel. Double-click the Internet Options Icon.
From the Security tab, click the button to restore the settings to their defaults. If
this button is grayed out, then the settings are already at default.
Click the Connection tab. Set the dial-up option to Never Dial a Connection and
then click the LAN Settings button.
Verify that none of these settings are checked and then click OK.
Go to the Advanced tab and click the button to restore these settings to their
defaults.
Click OK out to the desktop and close any open windows.
Troubleshooting