Vtech CS6129-41 User Manual - Page 60

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Appendix Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on. • Remove and reinstall the battery, then charge for up to 16 hours. • If the handset is in the telephone base or charger but the CHARGE light on the handset is not on, refer to The charge light is off in this section. • If the battery is depleted, it may take approximately four minutes to charge the handset before it can resume display on the screen. • It may be necessary to purchase a new battery. Please refer to the Battery section (page 53) of this user's manual. The CHARGE light is off. • Clean the charging contacts on the handset and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cord are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset. There is no dial tone. • First, try all the above suggestions. • Move the handset closer to the telephone base. It might be out of range. • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local service. Contact your local telephone company. 56 www.vtechphones.com

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56
Appendix
Troubleshooting
Problem
Suggest±on
The battery does not
charge ±n the handset
or the handset battery
does not accept
charge.
Make sure the handset ±s placed ±n the telephone base or charger correctly. The
CHARGE
l±ght on the handset should be on.
Remove and re±nstall the battery, then charge for up to 16 hours.
If the handset ±s ±n the telephone base or charger but the
CHARGE
l±ght on the handset ±s not
on, refer to
The CHARGE light is off
±n th±s sect±on.
If the battery ±s depleted, ±t may take approx±mately four m±nutes to charge the handset before
±t can resume d±splay on the screen.
It may be necessary to purchase a new battery. Please refer to the
Battery
sect±on (page 53)
of th±s user’s manual.
•
•
•
•
•
The
CHARGE
l±ght
±s off.
Clean the charg±ng contacts on the handset and telephone base each month us±ng a penc±l
eraser or a dry non-abras±ve fabr±c.
Make sure the power adapter and telephone l±ne cord are plugged ±n correctly and securely.
Unplug the power adapter. Wa±t for 15 seconds before plugg±ng ±t back ±n. Allow up to one
m±nute for the handset and telephone base to reset.
•
•
•
There ±s no d±al tone.
F±rst, try all the above suggest±ons.
Move the handset closer to the telephone base. It m±ght be out of range.
The telephone l±ne cord m±ght be malfunct±on±ng. Try ±nstall±ng a new telephone l±ne cord.
Disconnect the telephone base from the telephone wall jack and connect a different telephone.
If there ±s no d±al tone on th±s telephone e±ther, the problem ±s ±n your w±r±ng or local serv±ce.
Contact your local telephone company.
•
•
•
•