Vtech CS6129-41 User Manual - Page 66

Appendix Troubleshooting Problem Suggestion CONNECTING... is shown in the handset display window. Why don't I get a dial tone when I try to use this telephone? • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet that is not controlled by a wall switch. • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and re-install the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize. • Other electronic products may prevent your handset and telephone base from communicating with each other. Try installing your telephone base as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. The answering system does not answer after the number of rings which I programmed it. • Make sure the answering system is on. When the answering system is on, the red light on the ANS ON/OFF key should be lit. • If Toll Saver is activated, the number of rings changes to two when there are new messages waiting (page 39). • If the memory is full or if the answering system is off, the system will answer after 10 rings. • In some cases, the answering system will be affected by the ringing system used by the local telephone company. The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. • Make sure there is no background noise (television, music, traffic, etc.) when recording. 62 www.vtechphones.com