Western Digital Sentinel DX4200 Administrator and Maintenance Guide - Page 2

WD® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the 2-year standard limited warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product on the Registration page on the user interface or online at http://register.wd.com. WD Guardian Services When you need a little help from an expert, we'll take care of you! WD Guardian Services offers flexible, affordable and hassle-free technical support and extended warranty plans with a variety of benefits. Choose the plan that works best for your business. Visit www.wdguardian.com for details. Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: • Downloads - Download drivers, software, and updates for your WD Product. • WD Support Portal - Register your WD products and get support information customized to your needs. • Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and Data Recovery Information. • Knowledge Base - Enter keyword, phrase, answer ID, or PID. • Installation - Get manuals, installation guides, and documentation for your WD product. • WD Community - Share your thoughts and connect with other WD users. Contacting WD Technical Support When contacting WD for support, have your WD product serial number, system hardware, and system software versions available. North America English / Spanish South America Chile Colombia Venezuela Peru Uruguay Argentina Brazil 855.556.5117 1230 020 5871 009 800 83247788 0800 100 2855 0800 54003 000 413 598 3787 0800 4440839 0800 7704932 0021 800 83247788 Europe (toll free)* Europe Middle East Africa Russia Asia Pacific Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Other countries 00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 8 10 8002 335 5011 1800 429 861 / 0011 800 2275 4932 800 820 6682 / 400 627 6682 3057 9031 1800 200 5789 / 1800 419 5591 001 803 852 3993 0800 805 7293 02 2120 3415 1800 817 477 0508 555 639 / 00800 2275 4932 1800 1855 0277 1800 608 6008 0800 225 593 00 1800 852 5913 +86 21 2603 7560 * Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.