Western Digital Sentinel DX4200 Administrator and Maintenance Guide - Page 41

Drive <Drive, Invalid Drive

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TROUBLESHOOTING LCD Imminent Drive Failure Imminent Failure Boot Drive Invalid Drive Invalid Drive Capacity Network Disconnected Power Supply Failed Reboot Required Software Update Complete Software Update Downloading WD Software Update Available WD Software Update Failed Description S.M.A.R.T early detection found a premature drive failure condition on one of the data drives. S.M.A.R.T early detection found a premature drive failure condition on one of the boot drives. Troubleshooting Replace the defective drive as soon as possible to stop RAID from going into a degraded state. Replace the defective drive as soon as possible to stop RAID from going into a degraded state. The inserted drive is not compatible with the device. The new drive capacity is either greater or smaller than the drive you replaced. The ethernet port does not have network activity. Power supply 1 or 2 failed. The system requires a reboot. Replace the inserted drive with an approved drive. For a complete list of approved drive models, search for Answer ID 9443 in the WD Knowledge Base at http://support.wd.com. Replace the inserted drive with a drive that has the correct drive capacity. Restore network connectivity. Replace the defective power supply. • Access WD StorCentral (See "WD StorCentral" on page 18) • Click Health on the navigation bar. • Check the Power Supply area to review the status of your power supply. • Obtain and install a compatible power supply. Safely reboot the system. The software update process is complete. A software update is being downloaded to the system. Check the System Alerts in WD StorCentral to verify the completion of the software update. Allow the process to fully complete. No action is required. There is a WD software update available for download. The WD software update failed. See "Software Updates" on page 28 to access and perform the update. Repeat the Software update process again. WD SENTINEL DX4200 37 ADMINISTRATOR AND MAINTENANCE GUIDE

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TROUBLESHOOTING
37
WD SENTINEL DX4200
ADMINISTRATOR AND MAINTENANCE GUIDE
Imminent Drive
Failure
S.M.A.R.T early detection found a
premature drive failure condition on
one of the data drives.
Replace the defective drive as soon
as possible to stop RAID from
going into a degraded state.
Imminent
Failure Boot
Drive <Drive
Name>
S.M.A.R.T early detection found a
premature drive failure condition on
one of the boot drives.
Replace the defective drive as soon
as possible to stop RAID from
going into a degraded state.
Invalid Drive
The inserted drive is not compatible
with the device.
Replace the inserted drive with an
approved drive. For a complete list
of approved drive models, search
for Answer ID 9443 in the WD
Knowledge Base at
.
Invalid Drive
Capacity
The new drive capacity is either
greater or smaller than the drive you
replaced.
Replace the inserted drive with a
drive that has the correct drive
capacity.
Network
Disconnected
The ethernet port does not have
network activity.
Restore network connectivity.
Power Supply
<Supply #>
Failed
Power supply 1 or 2 failed.
Replace the defective power
supply.
•
Access WD StorCentral (See “WD
StorCentral” on page 18)
•
Click
Health
on the navigation bar.
•
Check the Power Supply area to
review the status of your power
supply.
•
Obtain and install a compatible
power supply.
Reboot
Required
The system requires a reboot.
Safely reboot the system.
Software
Update
Complete
The software update process is
complete.
Check the System Alerts in
WD StorCentral to verify the
completion of the software update.
Software
Update
Downloading
A software update is being
downloaded to the system.
Allow the process to fully complete.
No action is required.
WD Software
Update
Available
There is a WD software update
available for download.
See “Software Updates” on
page 28 to access and perform the
update.
WD Software
Update Failed
The WD software update failed.
Repeat the Software update
process again.
LCD
Description
Troubleshooting