Western Digital Sentinel DX4200 Administrator and Maintenance Guide - Page 34

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MANAGING THE WD SENTINEL SERVER Help The Help page identifies the software version, copyright information, and ways for you to get help for your device. To open the Help Page, click Help on the Navigation bar. About The About area identifies the current version of the software. Support The Support area provides several options for obtaining assistance for your WD Sentinel DX4200 device. To access WD Customer Support: 1. Click Request Support. The Request Support window displays. 2. After reading the information on the screen, click the "I agree and would like to proceed." check box, then click Proceed. The WD Support Ask a Question page displays. Note: The first time you do this, an Internet Explorer Security Screen displays. Clear the check box and click Close. 3. Complete the online form and click Submit Question. A diagnostic report of the WD Sentinel server automatically attaches to the form. Your request is added to the WD Support queue and assigned a confirmation number. You will receive an email from WD Support regarding your question. Important: For faster service/phone service, call WD Support. For the latest phone numbers and contact information in your region, see "Contacting WD Technical Support" on page iii or http://support.wd.com. Have your confirmation number ready when you call. To view a list of compatible drives for your device:  Click Compatible hard drives. The current list of compatible hard drives displays in your browser. WD SENTINEL DX4200 30 ADMINISTRATOR AND MAINTENANCE GUIDE

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MANAGING THE WD SENTINEL SERVER
30
WD SENTINEL DX4200
ADMINISTRATOR AND MAINTENANCE GUIDE
Help
The Help page identifies the software version, copyright information, and ways for you to get
help for your device. To open the
Help
Page, click
Help
on the Navigation bar.
About
The About area identifies the current version of the software.
Support
The Support area provides several options for obtaining assistance for your
WD Sentinel DX4200 device.
To access WD Customer Support:
1.
Click
Request Support
. The Request Support window displays.
2.
After reading the information on the screen, click the “
I agree and would like to
proceed.
” check box, then click
Proceed
. The WD Support Ask a Question page
displays.
Note:
The first time you do this, an Internet Explorer Security Screen displays. Clear the
check box and click
Close
.
3.
Complete the online form and click
Submit Question
. A diagnostic report of the
WD Sentinel server automatically attaches to the form. Your request is added to the
WD Support queue and assigned a confirmation number. You will receive an email
from WD Support regarding your question.
To view a list of compatible drives for your device:
Click
Compatible hard drives
. The current list of compatible hard drives displays in
your browser.
Important:
For faster service/phone service, call WD Support. For the latest phone
numbers and contact information in your region, see “Contacting WD
Technical Support” on page iii or
. Have your
confirmation number ready when you call.