Western Digital Sentinel DX4200 Administrator and Maintenance Guide - Page 39

TROUBLESHOOTING 7 Troubleshooting First Steps Checklist Specific Problems and Corrective Actions For any issue, first ensure that you are using the latest firmware for the WD Sentinel server. See "Software Updates" on page 28 for instructions. First Steps Checklist  Is the power supply plugged in to the wall outlet and the server?  Are all cables correctly connected and secured?  Is the power on? If not, see "LEDs" on page 10. Specific Problems and Corrective Actions The following section contains specific problems that may arise during the use of the WD Sentinel server and provides possible solutions. LEDs do not light up 1. Make sure the power cord is connected correctly. 2. Make sure that the wall outlet has power. Test it by plugging in another device. 3. Confirm the network cable is properly connected to the WD Sentinel server and the network switch or router. 4. Make sure the network switch or router has power. 5. Use a different network cable and port on the network switch or router. Temporarily swapping the WD Sentinel's cable port with a working network device may identify any failing cables and ports. LCD Messages The LCD displays various messages for you to review. Provided below is a list of messages, a description of the message and possible responses for that message. LCD Description Displays the name of your WD Sentinel server. Displays the IP address of your WD Sentinel server. BIOS Corrupted Your BIOS is corrupted BIOS Degraded Your BIOS is degraded Troubleshooting N/A If the IP address does not display, ensure that your device is connected by ethernet cable to your router. Contact Technical Support for assistance. The system is unable to boot from the primary BIOS and is currently running on the secondary BIOS. WD SENTINEL DX4200 35 ADMINISTRATOR AND MAINTENANCE GUIDE