ZyXEL AG-320 User Guide - Page 71

Troubleshooting - software

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ZyXEL AG-320 User's Guide CHAPTER 7 Troubleshooting This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. 7.1 Problems Starting the ZyXEL Utility Table 22 Troubleshooting Problems Starting the ZyXEL Utility PROBLEM Cannot start the ZyXEL Wireless LAN utility The ZyXEL utility icon does not display. CORRECTIVE ACTION Make sure the AG-320 is properly inserted and the LED(s) is on. Refer to the Quick Start Guide for the LED descriptions. Use the Device Manager to check for possible hardware conflicts. Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify the status of the AG-320 under Network Adapter. (Steps may vary depending on the version of Windows). Install the AG-320 in another computer. If the error persists, you may have a hardware problem. In this case, you should contact your local vendor. If you install the Funk Odyssey Client software on the computer, uninstall (remove) both the Funk Odyssey Client software and ZyXEL utility, and then install the ZyXEL utility again after restarting the computer. 7.2 Problems Connecting to an Access Point Table 23 Troubleshooting Access Point Connection Problems PROBLEM CORRECTIVE ACTION When using the Windows XP configuration tool, cannot scan for or connect to any access points. The AG-320 might still be operating in access point mode. This results when you set the AG-320 to operate in access point mode using the ZyXEL utility, close the ZyXEL utility and then use the Windows XP configuration tool. Before you use the Windows XP configuration tool, make sure you set the AG-320 to operate in station mode before you close and exit the ZyXEL utility. Chapter 7 Troubleshooting 71

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ZyXEL AG-320 User’s Guide
Chapter 7 Troubleshooting
71
C
HAPTER
7
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
7.1
Problems Starting the ZyXEL Utility
7.2
Problems Connecting to an Access Point
Table 22
Troubleshooting Problems Starting the ZyXEL Utility
PROBLEM
CORRECTIVE ACTION
Cannot start the
ZyXEL Wireless
LAN utility
Make sure the AG-320 is properly inserted and the LED(s) is on. Refer to the
Quick Start Guide for the LED descriptions.
Use the
Device Manager
to check for possible hardware conflicts. Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device Manager
. Verify the
status of the AG-320 under
Network Adapter
. (Steps may vary depending on the
version of Windows).
Install the AG-320 in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL utility
icon does not
display.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
Table 23
Troubleshooting Access Point Connection Problems
PROBLEM
CORRECTIVE ACTION
When using the
Windows XP
configuration tool,
cannot scan for or
connect to any
access points.
The AG-320 might still be operating in access point mode. This results when you
set the AG-320 to operate in access point mode using the ZyXEL utility, close the
ZyXEL utility and then use the Windows XP configuration tool.
Before you use the Windows XP configuration tool, make sure you set the AG-320
to operate in station mode before you close and exit the ZyXEL utility.