ZyXEL AG-320 User Guide - Page 72

Problems with the Link Quality, Problems Communicating With Other Computers

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ZyXEL AG-320 User's Guide 7.3 Problems with the Link Quality Table 24 Troubleshooting Link Quality Problems PROBLEM CORRECTIVE ACTION The link quality and/or signal strength is poor all the time. Search and connect to another AP with a better link quality using the Site Survey screen. Move your computer closer to the AP or the peer computer(s) within the transmission range. There may be too much radio interference (for example microwave or another AP using the same channel) around your wireless network. Lower the output power of each AP. Make sure there are not too many wireless stations connected to a wireless network. 7.4 Problems Communicating With Other Computers Table 25 Troubleshooting Communication Problems PROBLEM CORRECTIVE ACTION In wireless station mode, the computer with the AG-320 installed cannot communicate with the other computer(s). In Infrastructure Mode • Make sure that the AP and the associated computers are turned on and working properly. • Make sure the AG-320 computer and the associated AP use the same SSID. • Change the AP and the associated wireless clients to use another radio channel if interference is high. • Make sure that the computer and the AP share the same security option and key. Verify the settings in the Profile Security Setting screen. • If you are using WPA(2) or WPA(2)-PSK security, try changing your encryption type from TKIP to AES or vice versa. In Ad-Hoc (IBSS) Mode • Verify that the peer computer(s) is turned on. • Make sure the AG-320 computer and the peer computer(s) are using the same SSID and channel. • Make sure that the computer and the peer computer(s) share the same security settings. • Change the wireless clients to use another radio channel if interference is high. In access point Verify that the computer with the AG-320 installed is turned on. mode, the wireless Make sure the wireless station(s) uses the same SSID as the AG-320. station(s) cannot associate to the Make sure the wireless station(s) uses the same security settings. AG-320. Verify that the wireless station(s) is not blocked in the MAC Filter screen. 72 Chapter 7 Troubleshooting

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ZyXEL AG-320 User’s Guide
72
Chapter 7 Troubleshooting
7.3
Problems with the Link Quality
7.4
Problems Communicating With Other Computers
Table 24
Troubleshooting Link Quality Problems
PROBLEM
CORRECTIVE ACTION
The link quality
and/or signal
strength is poor all
the time.
Search and connect to another AP with a better link quality using the
Site Survey
screen.
Move your computer closer to the AP or the peer computer(s) within the
transmission range.
There may be too much radio interference (for example microwave or another AP
using the same channel) around your wireless network. Lower the output power of
each AP.
Make sure there are not too many wireless stations connected to a wireless
network.
Table 25
Troubleshooting Communication Problems
PROBLEM
CORRECTIVE ACTION
In wireless station
mode, the
computer with the
AG-320 installed
cannot
communicate with
the other
computer(s).
In Infrastructure Mode
•
Make sure that the AP and the associated computers are turned on and
working properly.
•
Make sure the AG-320 computer and the associated AP use the same SSID.
•
Change the AP and the associated wireless clients to use another radio
channel if interference is high.
•
Make sure that the computer and the AP share the same security option and
key. Verify the settings in the
Profile Security Setting
screen.
•
If you are using WPA(2) or WPA(2)-PSK security, try changing your encryption
type from TKIP to AES or vice versa.
In Ad-Hoc (IBSS) Mode
•
Verify that the peer computer(s) is turned on.
•
Make sure the AG-320 computer and the peer computer(s) are using the same
SSID and channel.
•
Make sure that the computer and the peer computer(s) share the same
security settings.
•
Change the wireless clients to use another radio channel if interference is high.
In access point
mode, the wireless
station(s) cannot
associate to the
AG-320.
Verify that the computer with the AG-320 installed is turned on.
Make sure the wireless station(s) uses the same SSID as the AG-320.
Make sure the wireless station(s) uses the same security settings.
Verify that the wireless station(s) is not blocked in the
MAC Filter
screen.