ZyXEL G-210H User Guide - Page 67

Troubleshooting

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CHAPTER 7 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. V The ZyXEL utility icon does not display. 1 Uninstall (remove) the ZyXEL utility and any other wireless utilities that may conflict with the ZyXEL utility, and then install the ZyXEL utility again after restarting the computer. V I cannot start the ZyXEL utility. 1 Make sure the G-210H is properly inserted and the LEDs (lights) are on. 2 Use the Device Manager to check for possible hardware conflicts. Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify the status of the G210H under Network Adapter. (Steps may vary depending on the version of Windows) 3 Install the G-210H in another computer. 4 If the error persists, you may have a hardware problem. In this case, you should contact your local vendor. V The link quality and/or signal strength is poor all the time. 1 Search and connect to another AP with a better link quality using the Site Survey screen. 2 Move your computer closer to the AP or the peer computer(s) within the transmission range. 3 There may be too much radio interference (for example microwave or another AP using the same channel) around your wireless network. Lower the output power of each AP. 4 Make sure there are not too many wireless stations connected to a wireless network. G-210H User's Guide 67

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G-210H User’s Guide
67
C
HAPTER
7
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
The ZyXEL utility icon does not display.
1
Uninstall (remove) the ZyXEL utility and any other wireless utilities that may conflict
with the ZyXEL utility, and then install the ZyXEL utility again after restarting the
computer.
I cannot start the ZyXEL utility.
1
Make sure the G-210H is properly inserted and the LEDs (lights) are on.
2
Use the
Device Manager
to check for possible hardware conflicts. Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device Manager
. Verify the status of the G-
210H under
Network Adapter
. (Steps may vary depending on the version of Windows)
3
Install the G-210H in another computer.
4
If the error persists, you may have a hardware problem. In this case, you should contact
your local vendor.
The link quality and/or signal strength is poor all the time.
1
Search and connect to another AP with a better link quality using the
Site Survey
screen.
2
Move your computer closer to the AP or the peer computer(s) within the transmission
range.
3
There may be too much radio interference (for example microwave or another AP using
the same channel) around your wireless network. Lower the output power of each AP.
4
Make sure there are not too many wireless stations connected to a wireless network.