1993 Chevrolet Cavalier Owner's Manual - Page 286

Customer Assistance Information GM Parficipation In Better Business Bureau MediationArbitmtion Program* Our experience has shown that the Customer Satisfaction Procedure described earlier in this part has been very successful in achieving customer satisfaction. However, ifyou have not been substantially satisfied, Chevrolet wants you tobe aware of GM's voluntary participationin a no-charge mediatiodarbitration program called BBB AUTO LINE. This program is administered by the Council of Better Business Bureaus through local Better Business Bureaus. The program can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty. We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5100. For further information about filing aclaim, you may also write to: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 In order to file aclaim, you will have to provide your name andaddress, the vehicle identification number (VIN)of your vehicle, and a statement the of nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decisionin your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40days from the time you file your complaint to the time a