1993 Chevrolet Lumina Owner's Manual - Page 286

GM Participation In Better Business Bureau MediationlArbitration Program* Our experience has shownthat the Customer Satisfaction Procedure described earlierin this part has been very successful in achieving customer satisfaction. However,if you have not been substantially satisfied, Chevrolet wants you to be awareof GM's voluntary participationin a no-charge mediationhubitration program called BBB AUTO LINE.This program is administered by the Council of Better Business Bureaus through local Better Business Bureaus. The program can resolve individual disputes involving vehicle repairs andthe interpretation of your New Vehicle Limited Warranty. We prefer that you not resort to BBB AUTO LINE until after a final decision is made underthe Customer Satisfaction Procedure. However, you may file a claim at any timeby contacting your local Better Business Bureau (BBB) at thefollowing toll-free number: 1-800-955-5100.For further information about filing a claim, you may also write to: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 In order to file a claim, you will to have provide your name and address, the vehicle identification number (VIN)of your vehicle,and a statementof the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, orif you donot wish to participate in mediation, eligible customers may present their case an to impartial third-party arbitrator an at informal hearing.The arbitrator will render a decision in your case, which you may accept or reject. you accept a If valid arbitrator decision,GM will be bound by that decision. Theentire dispute settlement process should ordinarily take about40 days fromthe