1993 Chevrolet Lumina Owner's Manual - Page 287

time you file your complaint the time to a decision is rendered(or 47 days if you did not first contact your dealer or Chevrolet) . We encourage youto use this program before or instead of resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast, free of charge, and informal (lawyersare not usually present, although you may retain one at your expenseif you choose).Arbitrators make decisions basedon the principles of fairness and equity, and are not required to duplicate the functions of courts by strictly applyingstate or federal law.If you wish to go to court, however, we do not require that you first file a claim withBBB AUTO LINE"" unless state law provides otherwise. Whatever your preference may be, remember that if you are unhappy withthe results of BBB AUTO LINE, you can still go to court because an arbitrator'sdecision is binding on GM but not on you, unlessyou accept it. Eligibility is limited by vehicle age/ mileage and other factors. For further information concerningthe program, call the BBB at 1-800-955-5100. You may also callthe Chewolet Customer Assistance Centerat 1-800-222-1020. *Thisprogram may not be available in all states, dependingon state law. Canadian owners refer to your warranty booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. ** Some statesmay require that you file a claim with BBB AUTO LINE beforeresorting to state-operated procedures (includingcourt).