1994 Chevrolet Cavalier Owner's Manual - Page 223

Customer Assistance Information STEP ONE - Discuss your concern with a memberof dealership management. Normally, concerns can be quicltly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO- If after contacting a member of dealership management, it appears your concerncannot be resolved by the dealership without further help, contactthe Chevrolet Customer Assistance Centerby calling 1-800-222-1020. In Canada, contact GM of Canada Customer Assistance Center in Oshawaby calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In allother overseas locations, contact GM North American Export Sales in Canadaby calling 1-905-644-4112. Customer Sati#action Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern withthe sales transaction or the operation of your vehicle will be resolved by 1: yo1 r-dealer's Sales or Service Departments Sometimes, however, despitethe best intentions of all concerned, misunderstandings can occur If your concern has not been resolve( your to satisfaction, the following steps should be taken: For prompt assistance, please have the following information available give to the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry promptattention. However, if you wish to write Chevrolet, write to: Chevrolet Motor Division Chevrolet Customer Assistance Center P. 0. Box 7047 Troy, MI 48007-7047