1994 Chevrolet Cavalier Owner's Manual - Page 225

Customer Assistance Information unsuccessful, an informal hearingwill be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from time you the file a claim until a decisionis made. Some state laws mayrequire you to use this program before filing a claim a with state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer AssistanceCenter at 1-800-222-1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVEI"ENT If you believethat your vehiclehas a defect which could cause a crash or could cause injury or death, you should immediately informthe National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defectexists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, orGeneral Motors. "This program maynot be available in all states, To contact NHTSA, youmay either call depending on state law.Canadian owners refer the Auto Safety Hotline toll-free at to your Warranty and Owner Assistance 1-800-424-9393(or 366-0123 in the informationbooklet. General Motors reserves the right to change eligibility limitations and/or Washington, D.C. area) or write to: to discontinue its participation this program. in NHTSA U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety fromthe Hotline. REPORTlRTG SAFETY DEFECTS TO THE CMDWG0W-M If you live in Canada, and you believe that your vehiclehas a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada Box 8880 Ottawa, Ontario K1G 3J2