1994 Chevrolet Cavalier Owner's Manual - Page 224

Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian and GM Overseas offices. When contacting Chevrolet, please remember that your concern wlikely l i be resolved in thedealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step Onefirst if you have a concern. Customer Assistance the for Hearing or Speech Impaired (TW To assist owners who have hearing difficulties, Chevrolethas installed special TDD (Telecommunication Devices forthe Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDDor a conventional teletypewriter (TTY) can communicate with Chevrolet by dialing: 1-800-TDD-CHEV. (TDDusers in Canada can dial 1-800-263-3830.) program is available freeof charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, Both Chevrolet and your Chevrolet you may contact the BBB using the tolldealer are committed to making sure free telephone number, or write them at you are completely satisfiedwith your the following address: new vehicle.If a situation arises where BBB AUTO LINE you feel your concern has notbeen Council of Better Business Bureaus adequately addressed, our experience 4200 Wilson Boulevard has shown that theCustomer Satisfaction Procedure described earlier Suite 800 Arlington, VA 22203 in this section is very successful. Telephone: 1-800-955-5100 There may be instances where an To file a claim, you will asked to be impartial third-party can assist in arriving at a solution to a disagreement provide yourname and address, your vehicle identification number (VIN), regarding vehiclerepairs or and a statement of the natureof your interpretation of the New Vehicle Limited Warranty. To assist in resolving complaint. Eligibility is limited by vehicle ageand mileage, and other these disagreements Chevrolet factors. voluntarily participates in BBB AUTO We prefer you utilize Customer the LINE. Satisfaction Procedure before youresort BBB AUTOLINE is an out-of-court to AUTO LINE,but you may contact program administered by the Better the BBB at any time. The BBB will Business Bureau systemto settle attempt to resolve the complaint serving disputes between customers and as an intermediary between you and automobile manufacturers. This Chevrolet. If this mediation is GM Participation in'BZ9.B AUTO LINE- Al'ternutive Resolution Program *