2013 Dodge Journey Owner Manual - Page 598

596 IF YOU NEED CONSUMER ASSISTANCE Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer's authorized dealer have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner. Any communication to the manufacturer's customer center should include the following information: • Owner's name and address • Owner's telephone number (home and office) • Authorized dealer name • Vehicle Identification Number (VIN) • Vehicle delivery date and mileage This is why you should always talk to an authorized dealer service manager first. Most matters can be re- Chrysler Group LLC Customer Center solved with this process. P.O. Box 21-8004 • If for some reason you are still not satisfied, talk to the Auburn Hills, MI 48321-8004 general manager or owner of the authorized dealer. Phone: (800) 423-6343 They want to know if you need assistance. • If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.