1998 Oldsmobile 88 Owner's Manual - Page 337

; I 1 : We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort to AUTO LINE, but you TO THE UNITED STATES may contact the BBB at any time. BBB will attempt The GOVERNMENT If to resolve the complaint serving as an intermediary. this mediation is unsuccessful, an informal hearing will I you believe that your vehicle has a defect which could f be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should casetoanimpartialthird-partyarbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make a decision which you may notifying General Motors. accept or reject. If you acceptthe decision, GM will be bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, may open an it procedure should ordinarily take about 40 days from the investigation, and if finds that a safety defect exists it in is time youfile a claim until a decision made. a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use program this before filing a claim with a state-run arbitration program in individual problems between you, your retailer or General Motors. or inthe courts. For further information, contact the BBB at 1-800-955-5100 or the Oldsmobile Customer To contact NHTSA, you may either the Auto Safety call Assistance Network at 1-800-442-6537. Hotline toll-free at 1-800-424-9393 (or 366-0123 in Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.