2009 Saturn VUE Owner's Manual - Page 363

Customer Assistance Information Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Saturn and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. 7-7 • Emergency Tow From a Public Road or Highway: Tow to the nearest Saturn retailer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. • Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. • Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty. Services Not Included in Roadside Assistance • Impound towing caused by violation of any laws. Services Provided • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. • Legal fines. • Mounting, dismounting or changing of snow tires, chains, or other traction devices. • Battery Jump Start: Service is provided to jump start a dead battery. • Towing or services for vehicles driven on a non-public road or highway. • Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.