2009 Saturn VUE Owner's Manual - Page 365

Customer Assistance Information 7-9 Courtesy Transportation To enhance your ownership experience, we and our participating retailers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada), extended powertrain, and hybrid specific warranties in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled "Warranty and Owner Assistance Information" furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saturn helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your retailer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Retailers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the retailer's area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the retailer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saturn for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your retailer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.