BenQ RM8602K DMS Local User Manual - Page 34
Troubleshooting
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34 Troubleshooting Troubleshooting If you encounter problems while using the DMS Local, please refer to the following troubleshooting tips to try to solve the problems by yourself. If the problem persists, please contact BenQ Customer Support for help. Problem Cannot connect to the display(s) Cannot power on the display via DMS Local Cannot add a display into DMS Local Solution Check the following: • Check the cable connection. Is the display correctly connected to the computer? • Is the display turned on? • Is the display's network setting correct? • Ensure that WOL (Wake-on-LAN) Settings is enabled on the display. • Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. • Update the database of displays (JSON) in DMS Local.
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