Brother International Innov-is NQ1700E Operation Manual - Page 54

Troubleshooting Symptom, Cause/solution Reference Condensation has formed on the LCD screen. - • After a while, the cloudiness will disappear. The operation keys do not respond, or the key response is too sensitive. A glove is worn when the keys are pressed. The keys are pressed with a fingernail. A non-electrostatic touch pen is being used. The sensitivity of the operation keys is not set for the user. 10, 13 The sewing light does not come on. [Light] is set to [OFF] in the settings screen. 12 Embroidery unit does not operate. Embroidery unit is not attached correctly. 25 Embroidery frame was attached before the unit 25 was initialized. Cannot retrieve an embroidery pattern via wireless network. Embroidery patterns unavailable for this machine - cannot be retrieved. • Check the embroidery data and the message displayed on the application. ■ While embroidering Symptom, Cause/solution Reference Machine does not operate. "Start/Stop" button was not pressed. 34 The bobbin winder shaft is pushed to the right. 16 There is no pattern selected. 31 Presser foot is not lowered. 34 Frame-securing lever was not lowered. 29 • Lower frame-securing lever after installing embroidery frame. Needle breaks. Needle is installed incorrectly. 23 Needle clamp screw is not tightened. 23 Needle is turned or bent. 23 Using improper needle or thread for the selected 23 fabric. Upper thread tension is too tight. 37 Spool of thread is set incorrectly. 16 There are scratches around the opening in the * needle plate. * There is a notch on the left side of the opening in the needle plate. This is not a scratch. a 1 Notch There are scratches around the opening in the * presser foot. There are scratches on the bobbin case. * A bobbin designed specifically for this machine is 16 not used. Upper threading is incorrect. 20 Symptom, Cause/solution Bobbin is set incorrectly. Embroidery foot is attached incorrectly. Stabilizer is not attached to fabric being embroidered. Bobbin thread is incorrectly wound. Reference 19 50 27 16 Upper thread breaks. Machine is not threaded correctly (used the wrong 20 spool cap, spool cap is loose, the thread did not catch the needle bar threader, etc.). Knotted or tangled thread is being used. - Upper thread tension is too tight. 37 Thread is tangled. 20 Needle is turned, bent or the point is dull. 23 Needle is installed incorrectly. 23 There are scratches near the hole in the embroidery foot. There are scratches on the bobbin case. 50, * * Using improper needle or thread for the selected 23 fabric. A bobbin designed specifically for this machine is 16 not being used. The thread is tangled on the wrong side of the fabric. Upper threading is incorrect. 20 Using improper needle or thread for the selected 23 fabric. The upper thread is too tight. The bobbin thread is incorrectly installed. 19 Bobbin thread breaks. Bobbin is set incorrectly. 19 Bobbin thread is incorrectly wound. 16 A scratched bobbin is being used. 19 Thread is tangled. 20 A bobbin designed specifically for this machine is 16 not being used. Fabric puckers. There is a mistake in the upper or bobbin threading. Spool of thread is set incorrectly. 16, 20 17 Using improper needle or thread for the selected 23 fabric. Needle is turned, bent or the point is dull. 23 Skipped stitches Machine is threaded incorrectly. 16, 20 Needle is turned, bent or the point is dull. 23 Needle is installed incorrectly. 23 Dust or lint has collected under the needle plate. 49 Not embroidering Needle is turned, bent or the point is dull. 23 Bobbin is set incorrectly. 19 Upper threading is incorrect. 20 52