Canon 3323B001 Administrator's Guide - Page 7

Customer Support services

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eCopy Connector for Quick Connect Administrator's Guide | 3 Customer Support services Customer Support services include the following components: ■ Customer support for licensing, registration, and other nontechnical issues ■ Technical support eCopy does not provide hardware repair and RMA (Return Merchandise Authorization) services for this product. Contact your dealer/distributor or system integrator for more information. eCopy-provided services are available to registered users of eCopy software during the warranty period or for the duration of your software maintenance and support agreement. Contact your supplier for details. As described in the maintenance and support agreement, your dealer or distributor will provide you with Level 1 support (Help-line telephone or other assistance) for operating the covered products during the hours established by your dealer or distributor. If you require technical support after your dealer or distributor has provided Level 1 support, the dealer or distributor will escalate the support issue to eCopy for resolution and will manage all related communications with you. In addition to support provided by your dealer or distributor, the Ask eCopy online resource-www.askecopy.com-provides 24x7 access to a knowledge base that includes Frequently Asked Questions (FAQs), product service packs, product support matrices, product information, and other information.

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eCopy Connector for Quick Connect Administrator’s Guide
|
3
Customer Support services
Customer Support services include the following components:
■
Customer support for licensing, registration, and other non-
technical issues
■
Technical support
eCopy does not provide hardware repair and RMA (Return Merchandise
Authorization) services for this product. Contact your dealer/distributor
or system integrator for more information.
eCopy-provided services are available to registered users of eCopy
software during the warranty period or for the duration of your software
maintenance and support agreement. Contact your supplier for details.
As described in the maintenance and support agreement, your dealer or
distributor will provide you with Level 1 support (Help-line telephone or
other assistance) for operating the covered products during the hours
established by your dealer or distributor. If you require technical support
after your dealer or distributor has provided Level 1 support, the dealer or
distributor will escalate the support issue to eCopy for resolution and will
manage all related communications with you.
In addition to support provided by your dealer or distributor, the Ask
eCopy online resource—
www.askecopy.com
—provides 24x7 access to a
knowledge base that includes Frequently Asked Questions (FAQs),
product service packs, product support matrices, product information,
and other information.