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Using the Cisco Attendant Console, Cisco Small Business Attendant Console Quick Start Guide

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Getting Started Using the Cisco Attendant Console 1 NOTE Menus and options vary depending on phone model. Using the Cisco Attendant Console The Cisco Attendant Console is an accessory console for the Cisco SPA500 Series IP phones, providing 32 three-color (red, green, and orange) programmable line buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone; it does not require a separate power supply. Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 separate lines. Detailed information on the installation of the Cisco Attendant Console are provided in the Cisco Small Business Attendant Console Quick Start Guide. Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and are not described in this document. The Cisco Attendant Console can can be configured by using the same web configuration utility for the IP phone to which the Cisco Attendant Console is attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310 Administration Guide on Cisco.com for more information. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 14

Section	Page
Getting Started	6
About This Document	6
Overview of the Cisco Small Business IP Phones	8
Caring for Your Phone	8
Understanding Your Phone Lines and Buttons	9
Softkey Buttons	11
Using Keypad Shortcuts	13
Using the Cisco Attendant Console	14
Installing Your Phone	15
Before You Begin	16
Phone Connections	16
Connecting the Handset	17
Installing the Desk Stand or Wall Mount (Optional)	18
Connecting the Power	19
Connecting Your Phone to the Network	20
Connecting Your Phone to the Wired Network	20
Connecting a PC to Your Phone	21
Connecting Wired and Wireless Headsets	21
Verifying Phone Startup	22
Updating Your Phone Firmware	23
Determining Your Current Firmware Version	23
Download the Firmware from Cisco	24
Get the Phone IP Address	24
Update the Firmware on the Phone	24
Using Basic Call Management Functions	26
Managing the Audio Source and Volume	27
Adjusting Call Volume	27
Adjusting the Ringer Volume	27
Using Mute	27
Using the Speakerphone	27
Using the Headset with Your IP Phone	27
Switching Between the Handset, Headset, or Speakerphone During a Call	28
Sending Audio to the Speaker and Handset	28
Choosing Your Preferred Audio Device	28
Answering or Placing a Call	29
Answering a Call	29
Placing a Call	29
Redialing a Call	30
Putting a Call on Hold	30
Resuming a Call	30
Ending a Call	31
Transferring Calls	31
Performing an Attended Transfer	31
Performing an Unattended (Blind) Transfer	32
Transferring a Held Call to an Active Call	32
Managing Missed Calls	33
Turning the Missed Calls Shortcut On and Off	33
Forwarding Calls	34
Forwarding All Calls	34
Forwarding Calls When Your Phone is Busy	35
Forwarding Calls (Delay) Without Answering the Phone	35
Canceling Call Forwarding All	36
Call Forward Deactivation by using Star Codes	37
Setting Do Not Disturb	37
Enabling Do Not Disturb	37
Disabling Do Not Disturb	38
Setting Call Waiting	38
Picking Up a Call	39
Parking a Call	40
Placing a Three-Way Conference Call	41
Conferencing a Held Call with an Active Call	42
Using the Phone Directories	42
Using Your Personal Directory	43
Using the Corporate Directory	44
Using the Call History Lists	44
Setting or Changing a Phone Password	45
Accessing Voicemail	46
Using Advanced Phone Features	47
Configuring Privacy and Security	48
Blocking Caller ID	48
Blocking Anonymous Calls	48
Using Secure Call	49
Enabling and Using Dial Assistance	50
Creating Speed Dials	50
Creating Speed Dials on Unused Line Buttons	51
Creating Numerical Speed Dials	51
Using Speed Dials	52
Using the Paging Feature	52
Paging Another Phone	52
Paging a Group of Phones	52
Configuring Auto Answer	53
Monitoring and Accessing Another Phone	53
Customizing Your IP Phone Screen	54
Changing the IP Phone Screen Contrast	54
Changing the Screen Backlight Settings	54
Configuring the Phone Screen Saver	55
Turning on the Screen Saver	56
Using Ring Tones	57
Changing Your Ring Tone	57
Configuring Date and Time	57
Setting Your Phone’s Date and Time	57
Using Star Codes	58
Using the Interactive Voice Response Menu on the Cisco SPA501G	60
Advanced Procedures for Technical Support Personnel	62
Rebooting Your Phone	63
Using the Phone Web User Interface	64
Logging in to the Phone Web User Interface	65
Making the Web Configuration Utility Viewable and Writable	66
Saving the Configuration Profile	67
Setting Voice System Parameters	67
Setting Voice Phone Parameters	68
Setting Voice User Parameters	69
Viewing Call History Lists	71
Using Your Personal Directory	72
Viewing Attendant Console Status	73