Compaq Presario 1100 Compaq Evo Notebook N1010v Series and Compaq Presario 110 - Page 68

Service Manual, Troubleshooting and Diagnostics, Symptom, Call Center, Suggestions, Repair Center - laptop

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Symptom Sluggish startup or shutdown. Error message such as "Invalid system disk" or "Auto IDE error". Call Center: Suggestions Use Tools tab in disk's Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Repair Center: Likely Causes Hard drive. Hard drive contacts. Hard drive. Password forgotten. Power No power. Notebook has short operating time when on battery. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Make sure charged battery is installed or AC adapter connected. Try another battery or AC adapter if available. Turn down display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When playing DVD movies on battery power, use Power Options in Control Panel to select Portable/Laptop power scheme. When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. AC adapter. Battery. Motherboard. Battery. Motherboard. Repair Center: Comments If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1. Battery capacity often decreases after a year or more. Service Manual Troubleshooting and Diagnostics 3-7

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Service Manual
Troubleshooting and Diagnostics
3-7
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Sluggish startup or
shutdown.
Use Tools tab in disk’s
Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files.
Hard drive.
Error message
such as “Invalid
system disk” or
“Auto IDE error”.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts.
Hard drive.
If notebook boots from floppy
drive, check for corrupt files
on hard drive, use
Recovery
CDs
to reinstall factory
software onto hard drive,
replace hard drive.
Password forgotten.
Verify proper ownership, then
follow removal procedure
with owner and record
appropriate data—see page
5-1.
User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power
No power.
Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Notebook has short
operating time
when on battery.
Turn down display
brightness.
Check timeout settings in
Power in Control Panel.
Check power management
settings in BIOS Setup. Try
default settings.
Battery gauge might need
calibration. Run HP Battery
Optimizer from Start menu.
Certain applications can
cause excess CPU and
power usage. (User can get
Intel Power Monitor from
www.intel.com and monitor
CPU load.)
When playing DVD movies
on battery power, use Power
Options in Control Panel to
select Portable/Laptop power
scheme.
When using applications with
automatic save feature (such
as MS Word), extend save
time or disable to reduce
hard disk access and power
usage.
PCMCIA card use can affect
battery life. Some PCMCIA
cards draw power even while
not in use.
Heavy modem use can affect
battery operating time.
Battery.
Motherboard.
Battery capacity often
decreases after a year or
more.