Compaq Presario 1100 Compaq Evo Notebook N1010v Series and Compaq Presario 110 - Page 71

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Hard disk, Floppy drive

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Symptom Local area of dark or light discoloration visible when display is on. External display does not work. Hard disk Hard disk never spins. Hard disk makes clunking or scratching noise. Hard disk makes buzzing or whining noise. Files corrupted. Disk capacity less than normal. Disk's reported capacity is less than actual size Floppy drive General problems. Call Center: Suggestions Check connections. Press Fn+F5 several times. Try display on another computer. Check power source. Remove and reinstall hard drive. Check connector. Back up disk immediately. Was notebook or drive dropped? Back up disk immediately. Check hard disk installation. Check for alternate noise sources, such as PCMCIA drive or fan. Run virus scan program. Check hard disk using Tools tab in disk's Properties sheet. Test hard disk drive with e-Diagtools diagnostics. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Check partitions using Control Panel, Administrative Tools, Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. This space is unavailable for other uses, and not included in hard disk capacity reported by Windows. No response from floppy drive. Repair Center: Likely Causes Caused by excessive pressure applied to area on screen. External display. Motherboard. Hard drive or connector. Motherboard. Hard drive. Depends on noise source. Hard drive. Floppy drive. Motherboard. Repair Center: Comments Declared to be caused by customer abuse. If drive case is damaged, drive may not operate properly. Check notebook and drive for evidence of customer abuse. Make sure floppy drive is installed and connected correctly. 3-10 Troubleshooting and Diagnostics Service Manual

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3-10
Troubleshooting and Diagnostics
Service Manual
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Local area of dark
or light discoloration
visible when display
is on.
Caused by excessive
pressure applied to
area on screen.
Declared to be caused by
customer abuse.
External display
does not work.
Check connections.
Press Fn+F5 several times.
Try display on another
computer.
External display.
Motherboard.
Hard disk
Hard disk never
spins.
Check power source.
Remove and reinstall hard
drive. Check connector.
Hard drive or
connector.
Motherboard.
If drive case is damaged,
drive may not operate
properly.
Hard disk makes
clunking or
scratching noise.
Back up disk immediately.
Was notebook or drive
dropped?
Hard drive.
Check notebook and drive for
evidence of customer abuse.
Hard disk makes
buzzing or whining
noise.
Back up disk immediately.
Check hard disk installation.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Depends on noise
source.
Files corrupted.
Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Disk capacity less
than normal.
Check hard disk using Tools
tab in disk’s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use
Recovery CDs
to
reformat hard disk and
reinstall factory software.
Hard drive.
Disk’s reported
capacity is less
than actual size
Hard disk allocates
approximately 20 MB to
diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems.
No response from floppy
drive.
Floppy drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.