Compaq Presario 1100 Compaq Evo Notebook N1010v Series and Compaq Presario 110 - Page 70

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Display

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Symptom Notebook resumes slowly from Standby mode. Does not suspend to Standby mode as expected. Does not automatically enter Hibernation mode as expected. Display Dark display, no light. Call Center: Suggestions Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook won't suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. White display. Erratic display. Adjust display brightness. Bright or missing pixels or lines. See quality statement on page 5-2. Punctured display. Vertical crack near center of display. Scratched display glass. Repair Center: Likely Causes Display cable connection. SDRAM modules. CPU module. Display assembly. Motherboard. Display assembly. Switchboard PCA. Display cable connection. Switchboard PCA. Display assembly. Motherboard. Display cable connection. Display assembly. Usually caused by closing display with pencil-sized object on keyboard. Repair Center: Comments Check cable connections. Replace SDRAM modules. Make sure CPU module is installed properly, replace CPU module. Check display cable connections, replace display assembly. If external monitor displays no image, replace motherboard. Check display cable connection. Check display cable connection. See quality statement on page 5-2. Declared to be caused by customer abuse. Declared to be caused by customer abuse. Declared to be caused by customer abuse. Service Manual Troubleshooting and Diagnostics 3-9

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Service Manual
Troubleshooting and Diagnostics
3-9
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Notebook resumes
slowly from Standby
mode.
Notebook can take a minute
or longer to resume if
network card is installed.
Blinking cursor appears while
system is loading and
checking hardware and
network connections. When
hardware is reinitialized,
Windows desktop appears.
Does not suspend
to Standby mode as
expected.
Notebook won’t suspend if
connection to another
computer is active.
If notebook is busy, it
normally finishes current
operation before suspending.
Does not
automatically enter
Hibernation mode
as expected.
Make sure hibernate support
is enabled in Power in
Control Panel. Also, make
sure Hibernate timeouts
(Power Schemes tab) for AC
and battery power are not set
to Never.
Display
Dark display, no
light.
Make sure notebook is
turned on and warmed up.
Check power supply.
Make sure SDRAM modules
are installed properly.
Adjust display brightness.
Press Fn+F5 several times.
Try external monitor.
Display cable
connection.
SDRAM modules.
CPU module.
Display assembly.
Motherboard.
Check cable connections.
Replace SDRAM modules.
Make sure CPU module is
installed properly, replace
CPU module.
Check display cable
connections, replace display
assembly.
If external monitor displays
no image, replace
motherboard.
White display.
Adjust display brightness.
Display assembly.
Switchboard PCA.
Erratic display.
Display cable
connection.
Switchboard PCA.
Display assembly.
Motherboard.
Check display cable
connection.
Bright or missing
pixels or lines.
See quality statement on
page 5-2.
Display cable
connection.
Display assembly.
Check display cable
connection.
See quality statement on
page 5-2.
Punctured display.
Declared to be caused by
customer abuse.
Vertical crack near
center of display.
Usually caused by
closing display with
pencil-sized object on
keyboard.
Declared to be caused by
customer abuse.
Scratched display
glass.
Declared to be caused by
customer abuse.