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11 Help 11.1 Contact Us From the Contact Us window, users can submit a support ticket for various issues with devices or the platform as well as provide feedback so we may continue to improve the quality of our platform. 11.1.1 Contacting Nuclias Support 1. Navigate to the Help > Contact Us page. 2. Specify the following information: Name E-mail Phone Issue category Problem device Description Click to enter a sender name. The recipient will see this name. By default, this is the user name. Enter an email address. Responses to submitted tickets will be received on this email address. By default, this is the user account email. [Optional] Enter a contact number. Select a category type from the drop-down menu. If Installation, Device Problem, or License Issue is selected as the category, enter the UID of the affected device. [Optional] Click Add to enter additional device UIDs. Enter a description of the issue or feedback. 3. [Optional] Drag and drop an image file of up to 2 mb in size. Alternatively, click Browse and navigate to the image file. 4. Click Submit. 98

Section	Page
1. Introduction	9
1.1 Audience	9
1.2 Other Documentation	9
1.3 Conventions	9
1.4 Notes, Notices, and Cautions	10
2 Product Introduction	11
2.1 Terms and Concepts	11
3 Getting Started with Nuclias	13
3.1 Creating an Account	13
3.2 Logging In To Nuclias	14
3.3 Adding a Device	15
3.3.1 Adding a Single Device	15
3.3.2 Bulk Adding Devices to Inventory	16
3.3.3 Bulk Assigning Devices to Sites	16
3.3.4 Adding a Device from QR Code	17
3.4 Managing With Nuclias	18
4 Accessing the Nuclias Portal	19
4.1 Logging in to Nuclias	19
4.2 Logging Out of Nuclias	19
5 Interface Overview	20
5.1 Global Toolbar	21
5.1.1 Site Menu	21
5.1.1.1 Selecting a Site	21
5.1.2 Account Menu	22
5.1.2.1 Editing a User Profile	22
5.1.2.2 Sending A User Profile Snapshot by Email	24
5.1.2.3 Deleting a User Account	24
5.1.3 Language Menu	25
5.1.3.1 Changing the Portal Language	25
5.2 Management Toolbar	25
6 Dashboard	26
6.1 Customizing the Overview	26
6.2 Sending A Dashboard Snapshot by Email	28
7 Monitor	30
7.1 Switch	30
7.1.1 Devices	30
7.1.1.1 Customizing the Device Monitor Overview	30
7.1.1.2 Downloading Device Monitoring Logs	31
7.1.1.3 Changing the Device Site and Profile	31
7.1.1.4 Changing the Device Connection Type to DHCP	31
7.1.1.5 Changing the Device Connection to Static IP	32
7.1.1.6 Viewing and Customizing the Switch Performance Summary	32
7.1.1.7 Viewing and Customizing the Switch Port Status Overview	33
7.1.1.8 Viewing and Customizing The Switch Power Consumption Overview	35
7.1.1.9 Performing a Device Ping Test	35
7.1.1.10 Performing a MAC Forwarding Table Test	36
7.1.1.11 Performing a Cable Test	36
7.1.1.12 Performing a Port Cycle Test	36
7.1.1.13 Performing a Blink LED Test	36
7.1.1.14 Manually Rebooting a Device	36
7.1.1.15 Adding a License Key to a Device	37
7.1.1.16 Deleting a License Key From a Device	37
7.1.2 Clients	38
7.1.2.1 Customizing the Client Monitor Overview	38
7.1.2.2 Downloading Client Monitoring Logs	38
7.1.3 Event Logs	39
7.1.3.1 Filtering Event Log Parameters	39
7.1.3.2 Downloading Event Logs	39
7.2 Map	40
7.2.1 Navigating the Map	40
7.2.2 Navigating Sites on the Map Using the Site List	41
7.3 Floor Plans	43
7.3.1 Adding a Floor Plan	43
7.3.1 Editing Floor Plan	43
7.3.1.1 Adding Devices to a Floor Plan	43
7.3.1.2 Removing Devices from a Floor Plan	44
7.3.1.3 Editing a Floor Plan Name	45
7.3.1.4 Adding a Custom Floor Plan Image	46
7.3.1.5 Removing a Custom Floor Plan Image	46
7.3.2 Deleting a Floor Plan	47
8 Configure – Switch	48
8.1 Profiles	48
8.1.1 Creating a Profile	48
8.1.2 Deleting a Profile	49
8.1.3 Deleting Multiple Profiles	49
8.1.4 Configuring Switch Port Settings	49
8.1.4.1 Customizing the Profile Port Configuration Overview	50
8.1.4.2 Configuring Profile Port Settings For One or More Switch Ports	50
8.1.4.3 Aggregating Multiple Switch Profile Ports	52
8.1.4.4 Splitting Aggregated Switch Ports	53
8.1.4.5 Mirroring Port Traffic to Another Switch Profile Port	54
8.1.4.6 Undoing Port Traffic Mirroring	54
8.1.4.7 Adding a Tag to One or More Switch Profile Ports	55
8.1.4.8 Removing a Tag From One or More Switch Ports	56
8.1.5 Configuring Switch Profile Port Schedules	56
8.1.5.1 Creating a Switch Port Schedule	56
8.1.5.2 Editing a Switch Port Schedule	57
8.1.5.3 Deleting a Switch Port Schedule	59
8.1.6 Configuring Basic Switch Profile Settings	59
8.1.6.1 Configuring Management VLAN Membership	59
8.1.6.2 Configuring Spanning Tree Protocol (STP) Functionality	60
8.1.6.3 Configuring Internet Group Management Protocol (IGMP) Snooping Functionality	60
8.1.6.4 Configuring DHCP Server Screening	61
8.1.6.5 Configuring Voice VLAN Functionality	62
8.1.6.6 Configuring Jumbo Frame	63
8.1.6.7 Configuring Quality of Service Settings	63
8.1.7 Configuring Switch Profile IPv4 ACL Settings	65
8.1.7.1 Creating IPv4 Access Control Policy Rules	65
8.1.7.2 Editing IPv4 Access Control Policy Rules	66
8.1.7.3 Deleting IPv4 Access Control Policy Rules	67
8.1.7.4 Moving IPv4 Access Control Policy Rules	67
8.1.8 Configuring Access Policies	68
8.1.8.1 Creating an Access Policy	68
8.1.8.2 Configure a Guest VLAN	69
8.1.9 Pushing Configuration Changes	70
8.2 Devices	70
8.2.1 Filtering Device Information	70
8.2.2 Adding a Single Device	71
8.2.3 Bulk Adding Multiple Devices to the Inventory	72
8.2.4 Bulk Adding and Registering Multiple Devices to a Site	72
8.2.5 Adding a Tag to One or More Devices	73
8.2.6 Removing a Tag From One or More Devices	74
8.2.7 Editing a Device	74
8.2.8 Deleting a Device	74
8.2.9 Deleting Multiple Devices	75
8.2.10 Download the Device List	75
8.3 Switch Ports	76
8.3.1 Customizing the Switch Ports Configuration Overview	76
8.3.2 Configuring Local Port Settings for One or More Switch Ports	77
8.3.3 Aggregating Switch Ports	79
8.3.4 Splitting Aggregated Switch Ports	80
8.3.5 Mirroring Port Traffic to Another Switch Port	80
8.3.6 Undoing Port Traffic Mirroring	81
8.3.7 Adding a Tag to One or More Switch Ports	81
8.3.8 Removing a Tag from One or More Switch Ports	82
9 Reports	83
9.1 Change Log	83
9.1.1 Searching for Change Events	83
9.1.2 Downloading Change Logs	84
9.2 Switch	84
9.2.1 Filtering the Switch Logs	84
9.2.2 Sending Switch Logs by Email	84
9.2.3 Download Archived Switch Logs	85
9.2.4 Download Switch Logs	85
9.3 Alerts	86
9.3.1 Acknowledging Unprocessed Alerts	86
9.3.2 Deleting Unprocessed Alerts	86
9.3.3 Deleting Processed Alerts	87
9.3.4 Searching for Alerts	87
9.4 Licenses	88
9.4.1 Filtering the License Logs	88
9.4.2 Downloading License Logs	88
10 Settings	88
10.1 Account Management	89
10.1.1 Inviting a New User	89
10.1.2 Editing an Existing User	90
10.1.2.1 Editing a User Name	90
10.1.2.2 Editing a User’s Access Privilege	91
10.1.3 Searching for a User	91
10.1.4 Deleting a User	92
10.2 Organization Management	92
10.2.1 Creating a New Organization	92
10.2.2 Adding A Site to an Organization	92
10.2.3 Adding A Site Tag to an Organization	93
10.2.4 Invite Users to an Organization	94
10.2.5 Searching for an Organization	95
10.2.6 Deleting an Organization	95
10.3 License Management	95
10.3.1 Adding a License Key	95
10.3.2 Bulk Adding Multiple Licenses	95
10.3.3 Searching for a License Key	96
10.3.4 Viewing the License History	97
10.3.5 Downloading License Key List	97
10.4 Inventory	97
10.4.1 Adding and Registering a Single Device to a Site	98
10.4.2 Adding a Single Device to the Inventory	98
10.4.3 Bulk Adding Multiple Devices to the Inventory	99
10.4.4 Bulk Adding and Registering Multiple Devices to a Site	100
10.4.5 Deleting a Device from the Inventory	101
10.4.6 Searching for a Device	101
10.4.7 Exporting the Inventory List	102
10.5 Firmware	102
10.5.1 Setting an Automatic Upgrade Window	103
10.5.2 Setting a Custom Device Upgrade Time	103
10.5.3 Performing a Manual Firmware Upgrade	104
10.6 Alert Settings	105
10.6.1 Configuring Alert Notifications	105
10.7 Add Device	106
11 Help	107
11.1 Contact Us	107