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Dell C2660dn Dell Color Laser Printer Users Guide - Page 348

Problems With Installed Optional Accessories, Wi-Fi Direct Problems, Other Problems

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Problems With Installed Optional Accessories If an option does not operate correctly following installation or stops working: • Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer. • Print the printer settings report to see if the option is listed in the Installed Options list. If the option is not listed, re-install it. See "Report / List." • Ensure the option is selected in the printer driver you are using. The following table lists printer's option and corrective action for related problem. If the suggested corrective action does not correct the problem, call customer service. Problem 550-sheet feeder Wireless adapter Wi-Fi Direct Problems Action • Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the Optional 550-Sheet Feeder." • Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder" for more information. • Ensure the wireless adapter is securely inserted to the correct slot. Problem Action The device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the printer and the device. See "Disconnecting Wi-Fi Direct Network." The printer cannot disconnect from the The device may be automatically reconnecting to the printer. Reset the passphrase device even when the procedure in for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase." "Disconnecting Wi-Fi Direct Network" has been performed. The network mode of the printer cannot be Ensure that Wi-Fi Direct is set to Disable. set to Ad-hoc mode. Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode. Other Problems Problem Condensation has occurred inside the printer. Action This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message that appears. You need to know the model type and service tag of your printer. See the label located inside the front cover of your printer. 346 Troubleshooting Guide

Section	Page
Dell™ C2660dn Color Laser Printer	1
Contents	3
Notes, Cautions, and Warnings 17	3
1 Dell™ C2660dn Color Laser Printer User's Guide 19	3
2 Finding Information 21	3
3 Product Features 25	3
4 About the Printer 27	3
5 Preparing Printer Hardware 35	3
6 Installing Optional Accessories 37	4
7 Connecting Your Printer 51	4
8 Setting the IP Address 57	4
9 Loading Paper 61	4
10 Installing Printer Drivers on Windows® Computers 65	4
11 Installing Printer Drivers on Macintosh Computers 81	5
12 Installing Printer Drivers on Linux Computers (CUPS) 83	5
13 Operator Panel 95	6
14 Dell™ Printer Configuration Web Tool 99	6
15 Understanding the Tool Box Menus 147	7
16 Understanding the Printer Menus 161	7
17 Print Media Guidelines 201	8
18 Loading Print Media 207	9
19 Printing 215	9
20 Understanding Your Printer Software 233	10
21 Using Digital Certificates 245	11
22 Understanding Fonts 253	11
23 Understanding Printer Messages 259	12
24 Specifications 263	12
25 Maintaining Your Printer 269	12
26 Removing Options 303	13
27 Clearing Jams 307	14
28 Troubleshooting Guide 323	14
Appendix 349	15
Before Beginning	17
Notes, Cautions, and Warnings	19
As for RSA BSAFE	19
Dell™ C2660dn Color Laser Printer User's Guide	21
Conventions	21
Finding Information	23
Product Features	27
About the Printer	29
Front and Rear View	29
Front View	29
Rear View	30
Space Requirements	31
Operator Panel	31
Additional Components	32
Optional Accessories	32
Non-bundled Items	32
Securing the Printer	32
Ordering Supplies	33
Setting up the Printer (Printer Setup)	35
Preparing Printer Hardware	37
Removing Tape	37
Installing Optional Accessories	39
Installing the Optional 550-Sheet Feeder	39
Updating Your Driver to Detect 550-Sheet Feeder	41
Installing the Optional Wireless Adapter	44
Verifying the Contents of the Box	45
Installing the Optional Wireless Adapter	45
Determining the Wireless Network Settings	46
Configuring the Optional Wireless Adapter	47
Configuring the Wireless Adapter Using Dell Printer Setup	47
Configuring the Wireless Adapter Without Using Dell Printer Setup	48
Reconfiguring the Wireless Setting	51
Reconfiguring the Wireless Setting Using Dell Printer Configuration Web Tool	51
Reconfiguring the Wireless Setting Using Dell Printer Setup	52
Connecting Your Printer	53
Connecting Printer to Computer or Network	54
Direct Connection	54
Network Connection	55
Turning on the Printer	56
Setting Initial Settings on the Operator Panel	56
Setting the IP Address	59
Assigning an IP Address	59
When Using the Dell Printer Setup	59
When Using the Operator Panel	59
When Using the Tool Box	60
Verifying the IP Settings	61
Verifying the Settings Using Operator Panel	61
Verifying the Settings Using Printer Settings Report	61
Verifying the Settings Using Ping Command	61
Loading Paper	63
Installing Printer Drivers on Windows® Computers	67
Identifying Printer Driver Pre-install Status	67
Changing the firewall settings before installing your printer	67
Inserting the Software and Documentation Disc	67
Direct Connection Setup	68
Network Connection Setup	70
Network Printer Setup on a Local Network	70
Setting Up for Shared Printing	75
Specifying the Shared Settings of the Printer	75
Point and Print	76
Peer-to-Peer	79
Installing Printer Drivers on Macintosh Computers	83
Installing the Drivers and Software	83
Adding a Printer on Mac OS X 10.5, 10.6, 10.7, or 10.8	83
Configuring Settings	84
Installing Printer Drivers on Linux Computers (CUPS)	85
Operation on Red Hat Enterprise Linux 5/6 Desktop	85
Setup Overview	85
Installing the Printer Driver	85
Setting Up the Queue	85
Setting the Default Queue	86
Specifying the Printing Options	87
Uninstalling the Printer Driver	87
Operation on SUSE Linux Enterprise Desktop 10	88
Setup Overview	88
Installing the Printer Driver	88
Setting Up the Queue	88
Setting the Default Queue	89
Specifying the Printing Options	89
Setting the Password for Authority as the Printer Administrator	90
Uninstalling the Printer Driver	90
Operation on SUSE Linux Enterprise Desktop 11	90
Setup Overview	90
Installing the Printer Driver	91
Setting Up the Queue	91
Setting the Default Queue	92
Specifying the Printing Options	92
Setting the Password for Authority as the Printer Administrator	93
Uninstalling the Printer Driver	93
Using Your Printer	95
Operator Panel	97
About the Operator Panel	97
Using the Number Pad	98
Number Pad Letters and Numbers	98
Changing Numbers or Names	98
Printing a Panel Settings Report	98
Changing the Language	99
When Using the Operator Panel	99
When Using the Tool Box	99
Setting the Power Saver Timer Option	99
Dell™ Printer Configuration Web Tool	101
Overview	101
Setting Up the Dell Printer Configuration Web Tool	102
Setting Up From Web Browser	102
Setting Up From Operator Panel	103
Starting the Dell Printer Configuration Web Tool	104
Overview of the Menu Items	104
Printer Status	104
Printer Jobs	104
Printer Settings	104
Print Server Settings	104
Copy Printer Settings	105
Print Volume	105
Printer Information	105
Tray Settings	105
E-Mail Server Settings Overview	105
Set Password	105
Online Help	105
Order Supplies at:	105
Contact Dell Support at:	105
Page Display Format	106
Top Frame	106
Left Frame	107
Right Frame	108
Changing the Settings of the Menu Items	108
Details of the Menu Items	108
Printer Status	110
Printer Jobs	111
Printer Settings	112
Print Server Settings	125
Copy Printer Settings	145
Print Volume	145
Tray Settings	146
Understanding the Tool Box Menus	149
Starting the Tool Box	149
Printer Setting Reports	149
Printer Information	149
Menu Settings	150
Reports	151
TCP/IP Settings	152
Tray Settings	152
Panel Language	153
Printer Maintenance	153
System Settings	153
Maintenance	156
Tray Settings	157
Panel Language	160
TCP/IP Settings	160
Network Settings	161
Diagnosis	161
Chart Print	161
Environment Sensor Info	161
Resetting Defaults	162
When Using the Tool Box	162
Understanding the Printer Menus	163
Report / List	163
Printer Settings	163
Panel Settings	163
PCL Fonts List	163
PCL Macros List	163
PS Fonts List	163
PDF Fonts List	163
Job History	163
Error History	164
Print Meter	164
Color Test Page	164
Stored Documents	164
Printing a Report/List Using the Operator Panel	164
Printing a Report/List Using the Tool Box	164
Admin Settings	164
PCL	164
PDF	170
PS	172
Network	173
USB Settings	179
System Settings	180
Maintenance	188
Secure Settings	193
Tray Settings	193
MPF	193
Tray 1	195
Tray 2	196
Tray Priority	197
Panel Language	197
Print Menu	198
Secure Print	198
Private Mail Box	198
Public Mail Box	199
Proof Print	200
Panel Lock	200
Enabling the Panel Lock	200
Disabling the Panel Lock	201
Resetting Defaults	201
When Using the Operator Panel	201
Print Media Guidelines	203
Paper	203
Paper Characteristics	203
Recommended Paper	204
Unacceptable Paper	204
Selecting Paper	204
Selecting Pre-Printed Media and Letterheads	205
Selecting Pre-Punched Paper	205
Envelopes	205
Labels	206
Storing Print Media	207
Identifying Print Media and Specifications	207
Supported Paper Sizes	207
Supported Paper Types	208
Paper Type Specifications	208
Loading Print Media	209
Capacity	209
Print Media Dimensions	209
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	209
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	209
Loading Print Media in the MPF	210
Loading an Envelope in the MPF	212
Envelope #10, Monarch, or DL	212
C5	213
Using the MPF	213
Linking Trays	213
Printing	215
Printing	217
Tips for Successful Printing	217
Tips on Storing Print Media	217
Avoiding Paper Jams	217
Sending a Job to Print	217
Canceling a Print Job	218
Canceling a Job From the Operator Panel	218
Canceling a Job From a Computer Running Windows	218
Duplex Printing	219
Duplex Printing With Duplex Unit	219
Using Booklet Print	219
Using the Stored Print Feature	220
Overview	221
Procedures for Printing Stored Print	222
Printing With Web Services on Devices (WSD)	223
Adding Roles of Printer Services	223
Printer Setup	224
Installing a Printer Driver Using the Add Printer Wizard	224
Printing With Wi-Fi Direct™	225
Setting Up Wi-Fi Direct	225
Printing via Wi-Fi Direct	227
Disconnecting Wi-Fi Direct Network	227
Resetting the Passphrase	227
Resetting the PIN	228
Mobile Printing	228
Android OS	228
Apple iOS	228
Printing With AirPrint	229
Setting Up AirPrint on Your Printer	229
Printing via AirPrint	229
Printing With Google Cloud Print™	229
Preparing to Use the Printer with Google Cloud Print	229
Registering the Printer to Your Google Account	230
Printing via Google Cloud Print	230
Printing a Report Page	231
Printer Settings	231
Using the Operator Panel to Change the Printer Settings	231
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	232
Know Your Printer	233
Understanding Your Printer Software	235
Printer Utility Software	236
Status Window	236
Tool Box	236
Troubleshooting	236
Status Monitor Widget for Macintosh	237
Status Monitor Widget Feature	237
Before Installing the Status Monitor Widget	237
Installing the Status Monitor Widget	237
Opening and Closing the Status Monitor Widget	238
Printer Status Window	238
Order Window	239
Preferences	240
Status Monitor Console for Linux	241
Status Monitor Console Feature	241
Before Installing the Status Monitor Console	241
Installing the Status Monitor Console	242
Starting the Status Monitor Console	242
Printer Selection Window	242
Printer Status Window	243
Dell Supplies Management System Window	244
Service Tag Window	245
Settings Window	245
Using Digital Certificates	247
Managing Certificates	247
Preparing to Manage Certificates	247
Importing a Digital Certificate	248
Setting a Digital Certificate	248
Confirming the Settings of a Digital Certificate	249
Deleting a Digital Certificate	249
Exporting a Digital Certificate	250
Setting the Features	251
Setting the Certificate in the IPsec Digital Signature Mode	251
Setting the SSL-use Server Certificate (HTTP/IPP)	251
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)	252
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	253
Setting Client Certificate for IEEE 802.1x (EAP-TLS)	254
Understanding Fonts	255
Typefaces and Fonts	255
Weight and Style	255
Pitch and Point Size	255
Bitmapped and Scalable Fonts	256
Resident Fonts	257
Symbol Sets	260
Symbol Sets for PCL 5/PCL 6	260
Understanding Printer Messages	261
Error Codes	261
Specifications	265
Operating System Compatibility	265
Power Supply	265
Dimensions	265
Memory	265
Page Description Language (PDL)/Emulation, Operating System, and Interface	265
MIB Compatibility	266
Environment	266
Operation	266
Print Quality Guarantee	266
Storage	266
Altitude	266
Cables	267
Print Specifications	267
Optional Wireless Adapter	268
Maintaining Your Printer	269
Maintaining Your Printer	271
Determining the Status of Supplies	271
Conserving Supplies	271
Ordering Supplies	271
Storing Print Media	272
Storing Consumables	272
Replacing the Toner Cartridges	273
Removing the Toner Cartridge	273
Installing a Toner Cartridge	274
Replacing the Drum Cartridges	275
Removing the Drum Cartridge	275
Installing a Drum Cartridge	277
Replacing the Fusing Unit	280
Removing the Fusing Unit	280
Installing a Fusing Unit	281
Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller	282
Removing the Transfer Belt Unit	282
Installing a Transfer Belt Unit	285
Removing the 2nd BTR	287
Installing a 2nd BTR	287
Removing the Retard Roller in Tray1	288
Installing a Retard Roller in Tray1	289
Replacing the Waste Toner Box	290
Removing the Waste Toner Box	290
Installing a Waste Toner Box	291
Cleaning Inside the Printer	292
Cleaning the CTD Sensor	292
Cleaning the Raster Optical Scanner (ROS) Window	296
Adjusting Color Registration	300
Printing the Color Registration Chart	300
Determining Values	300
Entering Values	302
Removing Options	305
Removing the Optional 550-Sheet Feeder	305
Removing the Optional Wireless Adapter	307
Clearing Jams	309
Avoiding Jams	309
Identifying the Location of Paper Jams	310
Clearing Paper Jams From the MPF	310
If error code: 050-112 appears:	310
If error code: 050-129 appears:	312
Clearing Paper Jams From Tray1	313
Clearing Paper Jams From the Fusing Unit	314
If error code: 050-111 appears:	314
If error code: 050-129 appears:	316
Clearing Paper Jams From the Optional 550-Sheet Feeder	320
Troubleshooting	323
Troubleshooting Guide	325
Basic Printer Problems	325
Display Problems	325
Printing Problems	325
Print Quality Problems	326
The output is too light	327
Toner smears or print comes off	328
Random spots/Blurred images	329
The entire output is blank	330
Streaks appear on the output	331
Part or the entire output is black	331
Pitched color dots	332
Vertical blanks	333
Ghosting	334
Light-induced fatigue	334
Fog	335
Bead-Carry-Out (BCO)	335
Jagged characters	336
Banding	337
Auger mark	338
Wrinkled/Stained paper	338
Damage on the leading edge of paper	339
Jam/Alignment Problems	339
The top and side margins are incorrect	339
Color registration is out of alignment	340
Images are skewed	341
Tray1/Optional 550-Sheet Feeder Misfeed Jam	341
MPF Misfeed Jam	342
Regi Jam (Exit Sensor On JAM)	343
Exit Jam (Exit Sensor Off JAM)	344
Tray1/Optional 550-Sheet Feeder Multi-feed Jam	344
MPF Multi-feed Jam	345
Noise	345
Digital Certificate Problems	346
Problems With Installed Optional Accessories	348
Wi-Fi Direct Problems	348
Other Problems	348
Contacting Service	348
Appendix	349
Appendix	351
Dell™ Technical Support Policy	351
Online Services	351
Warranty and Return Policy	352
Recycling Information	352
Contacting Dell	352
Index	353
Symbols	353
Numerics	353
A	353
B	353
C	354
D	354
E	355
F	355
G	355
H	355
I	356
J	356
K	356
L	356
M	356
N	357
O	357
P	357
Q	359
R	359
S	359
T	360
U	360
V	361
W	361
X	361