Dell Inspiron 300m Owner's Manual - Page 88

General Program Problems

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www.dell.com | support.dell.com General Program Problems A program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. S E E T H E S O F T W A R E D O C U M E N T A T I O N - Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary. A program stops responding END THE PROGRAM 1 Simultaneously press . 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click End Task. A solid blue screen appears TU R N T H E C O M P U T E R O F F - If the computer does not respond to a keystroke or a proper shutdown (see "Turning Off Your Computer" on page 41), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. An error-checking utility automatically runs during the start-up process. Follow the instructions on the screen. Error messages appear RE V I E W " E R R O R M E S S A G E S " - Look up the message and take the appropriate action. See the software documentation. 88 So l vi n g Pro b l em s

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88
Solving Problems
www.dell.com | support.dell.com
General Program Problems
A program crashes
NOTE:
Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
S
EE
THE
SOFTWARE
DOCUMENTATION
—
Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
E
ND
THE
PROGRAM
1
Simultaneously press <Ctrl><Shift><Esc>.
2
Click the
Applications
tab, and then select the program that is no longer
responding.
3
Click
End Task.
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a
keystroke or a proper shutdown (see "Turning Off Your Computer" on page41),
press the power button until the computer turns off. Press the power button
again to restart the computer. The solid blue screen appears because you were not
able to perform a proper Windows
®
shutdown. An error-checking utility
automatically runs during the start-up process. Follow the instructions on the
screen.
R
EVIEW
"E
RROR
M
ESSAGES
"—
Look up the message and take the
appropriate action. See the software documentation.