Dymo LabelManager® Wireless PnP User Guide 1 - Page 20

Troubleshooting Review the following sections if you encounter a problem with your label maker. General Review the following possible solutions if you encounter a problem with your label maker. Problem/Error Message Poor print quality Solution  Attach the charging adapter to the label maker to recharge the battery pack. See Charging the Battery Pack.  Clean the print head. See Caring for the Label Maker.  Ensure the label cassette is inserted properly.  Replace the label cassette. Poor cutter performance Clean the cutter blade. See Caring for the Label Maker. Label maker error; power LED  Ensure the label cassette is inserted properly and not blinks quickly jammed or empty.  Ensure the battery pack is inserted properly.  Recharge the battery pack. See Charging the Battery Pack. Label maker does not turn on  Ensure the battery pack is inserted properly.  Ensure the label maker is connected to a powered USB port or working wall outlet.  Recharge the battery pack. See Charging the Battery Pack. Battery level is too low to print Recharge the battery pack and reprint the label. See Charging the Battery Pack. Battery is not charging  Ensure the label maker is connected to a powered USB port or working wall outlet. See Charging the Battery Pack.  If the label maker is connected to a USB port on your computer, make sure the computer is on and not in sleep mode. Battery level is low Recharge the battery pack. See Charging the Battery Pack. Two LabelManager Wireless PnP printers are showing up in DYMO Label software If you connected the LabelManager Wireless PnP printer to your computer using the USB cable AND added the printer as a wireless printer through the Add Network Printer tool, you will see two versions of the printer installed: a USB connected printer and a wireless printer. However, both printers cannot be active at the same time. Make sure you choose the correct printer in DYMO Label software before you print a label. If you need further assistance, visit the DYMO Web site at www.dymo.com. 20 LabelManager® Wireless PnP User Guide