Dymo LabelManager® Wireless PnP User Guide 1 - Page 22

Problem/Error Message Solution Wireless Setup tool does not detect the wireless network  Ensure the router is set to broadcast the wireless network name. If you prefer not to broadcast this information, you can configure the label maker using the Advanced method. Alternatively, you can set the router to broadcast the information temporarily, and then turn this feature off after the label maker is configured on the network.  Adjust the antenna on the router to point in a different direction.  Verify the network name on another device that is connected to the network.  Ensure the label maker is within range of the wireless router.  Ensure there is no electromagnetic interference near your network. Interference can be caused by Bluetooth devices, large motors (as used in appliances such as refrigerators), microwave ovens, cordless phones, concrete walls, metal doors, and many other sources. To eliminate the possibility of interference, try placing your computer and label maker closer to the wireless router or access point. Label maker loses connection  Ensure the label maker is within range of the wireless to the wireless network router and the computer.  Ensure the wireless router is working and the wireless network is functioning properly. Verify that other wireless devices are able to access the network.  Turn off the power to your router or access point, then turn the power back on again.  Ensure you are using the correct security information for your network.  Run the Wireless Setup tool again to configure your label maker on the wireless network.  Verify that the wireless network settings have not changed.  Ensure there is no electromagnetic interference near your network. Interference can be caused by Bluetooth devices, large motors (as used in appliances such as refrigerators), microwave ovens, cordless phones, concrete walls, metal doors, and many other sources. To eliminate the possibility of interference, try placing your computer and label maker closer to the wireless router or access point. Unable to print to the label maker  Ensure the label cassette is not jammed or empty.  Ensure the label maker is turned on and the battery pack is charged.  If printing from a laptop, ensure wireless functionality is enabled on the laptop.  View the wireless settings to make sure the label maker is properly configured. See Viewing Wireless Settings. If you need further assistance, visit the DYMO Web site at www.dymo.com. 22 LabelManager® Wireless PnP User Guide