Dynex DX-wegrtr User Manual (English) - Page 50

Problem: The Easy Install Wizard cannot find my router. - router software

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50 Troubleshooting 2. Next, double-click on the CD drive containing the Easy Install Wizard Software CD. 3. The Easy Install Wizard should start within a few seconds. If a window opens showing the files on the CD, double-click EasyInstall.exe. 4. If the Easy Install Wizard still does not start, see "Manually configuring network settings" on page 44 for an alternate setup method. Problem: The Easy Install Wizard cannot find my router. Solution: If the Easy Install Wizard is not able to find the router during the installation process, please check the following items: 1. If the Easy Install Wizard is not able to find the router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on. Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access. 2. Unplug the AC adapter r from the router for 10 seconds, and then plug the power back into the router. Make sure that the router's power light is on and solid green. If not, make sure that the AC adapter is correctly connected to the router and plugged into a wall outlet. 3. Make sure that you have a cable (use the cable included with the router) connected between (1) the network (Ethernet) port on the back of the computer and (2) one of the LAN ports, labeled "1" through "4", on the back of the router. Note: The computer should NOT be connected to the port labeled "Internet/WAN" on the back of the router. 4. Try shutting down and restarting your computer, then rerunning the Easy Install Wizard. If the Easy Install Wizard is still unable to find the router, see "Manually configuring network settings" on page 44 for an alternate setup method. Problem: The Easy Install Wizard cannot connect my router to the Internet. Solution: If the Easy Install Wizard is not able to connect the router to the Internet, check the following items: 1. Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting screen does not open automatically, click the Troubleshoot button in the lower, right-hand corner of the Easy Install Wizard window. 2. If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP's domain be at the end of the name. For example: [email protected]. The @myisp.com part of the user name may need to be typed as well as your user name.

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50
Troubleshooting
2. Next, double-click on the CD drive containing the Easy Install Wizard Software CD.
3. The Easy Install Wizard should start within a few seconds. If a window opens showing the
files on the CD, double-click
EasyInstall.exe
.
4. If the Easy Install Wizard still does not start, see “Manually configuring network settings”
on page 44 for an alternate setup method.
Problem: The Easy Install Wizard cannot find my router.
Solution:
If the Easy Install Wizard is not able to find the router during the installation
process, please check the following items:
1. If the Easy Install Wizard is not able to find the router during the installation process, there
may be third-party firewall software installed on the computer attempting to access the
Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection,
McAfee Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make sure that you
properly configure it. You can determine if the firewall software is preventing Internet access
by temporarily turning it off. If, while the firewall is disabled, Internet access works properly,
you will need to change the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your firewall software for
instructions on configuring the firewall to allow Internet access.
2. Unplug the AC adapter r from the router for 10 seconds, and then plug the power back into
the router. Make sure that the router's power light is on and solid green. If not, make sure
that the AC adapter is correctly connected to the router and plugged into a wall outlet.
3. Make sure that you have a cable (use the cable included with the router) connected
between (1) the network (Ethernet) port on the back of the computer and (2) one of the LAN
ports, labeled “1” through “4”, on the back of the router.
Note
: The computer should NOT be connected to the port labeled “Internet/WAN” on the back
of the router.
4. Try shutting down and restarting your computer, then rerunning the Easy Install Wizard.
If the Easy Install Wizard is still unable to find the router, see “Manually configuring network
settings” on page 44 for an alternate setup method.
Problem: The Easy Install Wizard cannot connect my router to the Internet.
Solution:
If the Easy Install Wizard is not able to connect the router to the Internet, check
the following items:
1. Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting
screen does not open automatically, click the
Troubleshoot
button in the lower, right-hand
corner of the Easy Install Wizard window.
2. If your ISP requires a user name and password, make sure that you have typed in your user
name and password correctly. Some user names require that the ISP's domain be at the end
of the name. For example:
. The
@myisp.com
part of the
user name may need to be typed as well as your user name.