Epson 6100i Operation Guide - EMP Monitor v4.22 - Page 35

Troubleshooting 34 Projectors cannot be monitored or controlled Cause Remedy Is the projector connected to Connect the network cable correctly. the network correctly? See your User's Guide for more information. Has the projector been set up correctly for connection to the network? Check the settings for the "Network" configuration menu command. See your User's Guide for more information. Has EMP Monitor been installed on the computer correctly? Uninstall EMP Monitor and then re-install it. Are all the projectors that you want to control or monitor registered? Register the projectors. sp.7 Is the projector's "Network Monitoring" or "Standby Mode" configuration menu set to "ON" or "Network ON"? In order to use EMP Monitor to monitor and control the projector when it is in standby mode, the projector's "Network Monitoring" or "Standby Mode" configuration menu must be set to "ON" or "Network ON". See your User's Guide for more information. An e-mail message is not sent when a problem occurs with a projector Cause Remedy Is the projector connected to Connect the network cable correctly. the network correctly? See your User's Guide for more information. Has the projector been set up correctly for connection to the network? Check the settings for the "Network" configuration menu command. See your User's Guide for more information. Have the SMTP server IP address, port number and recipient e-mail address all been set correctly? Check the setting details. Is the projector's "Network Monitoring" or "Standby Mode" configuration menu set to "ON" or "Network ON"? To use the mail notification function while the projector is in standby mode, set "Network Monitoring" or "Standby Mode" to "ON" or "Network ON" in the projector's configuration menus. See your User's Guide for more information. Has a critical problem developed causing the projector to momentarily stop working? When the projector has momentarily stopped working, it cannot send e-mail messages. If the projector cannot be reset even after it has been checked, contact Epson. See your User's Guide for more information. Is power being supplied to the projector? Check if the power supply to the location where the projector is set up has been interrupted, or if the circuit breaker for the electrical outlet that the projector is connected to has been tripped.