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Epson B-510DN User's Guide - Page 164

Where To Get Help, Epson Technical Support, Speak to a Support Representative, Purchase Accessories - inkjet printer

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Appendix A Where To Get Help Epson Technical Support Visit Epson's support website for the Epson B-510DN or B-310N for solutions to common New:Onlyinkjet,SPC,andScannerproductsareusedinthissection. problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: ❏ Product name (Epson B-510DN or B-310N) ❏ Product serial number (located on the back of the printer) ❏ Proof of purchase (such as a store receipt) and date of purchase ❏ Computer configuration ❏ Description of the problem Then call: ❏ U.S.: (562) 276-7202, 6 AM to 6 PM, Pacific Time, Monday through Friday. ❏ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find New:UseInkjet,SPC,and"other"productsOnly.(general) the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales). Where To Get Help 164

Section	Page
Front Matter	1
Copyright and Trademarks	2
Contents	3
Safety Instructions	9
Important Safety Instructions	9
Setting Up the Printer	9
Choosing a Place for the Printer	10
Using the Printer	10
Handling Ink Cartridges	11
Warnings, Cautions, and Notes	12
Using Your Software	14
Overview of Printer Driver and Status Monitor	14
Accessing the Printer Driver for Windows	14
Accessing the Printer Driver for Mac OS X	15
Uninstalling the Printer Software	16
Uninstalling the Printer Driver	16
Uninstalling the User’s Guide	18
Paper Handling	20
Using Special Paper	20
Paper Loading Capacities	20
Loading Paper	21
Front Paper Cassette	22
Rear Sheet Feeder	24
Using the Optional Legal-Size Paper Support	26
Loading Envelopes	26
Setting Up the Output Tray	28
Selecting the Correct Paper Type or Media Type	28
Basic Printing	29
Introduction	29
Printing Documents	29
Printing Photos	29
Printing on Envelopes	30
Printing Documents	30
Loading Paper	30
Printer Settings for Windows	30
Printer Settings for Mac OS X 10.5 and 10.6	32
Printer Settings for Mac OS X 10.4	34
Printing Photos	36
Preparing the Print File	36
Loading Paper	37
Printer Settings for Windows	37
Printer Settings for Mac OS X 10.5 and 10.6	38
Printer Settings for Mac OS X 10.4	40
Printing on Envelopes	42
Loading Envelopes	42
Printer Settings for Windows	43
Printer Settings for Mac OS X 10.5 and 10.6	44
Printer Settings for Mac OS X 10.4	46
Canceling Printing	48
Using the Cancel Button on the Printer	48
Canceling from Windows	48
Canceling from Mac OS X	49
Printing with Special Layout Options	51
Introduction	51
Double-Sided (Duplex) Printing	51
Fit to Page Printing	51
Pages Per Sheet Printing	52
Poster Printing (for Windows only)	52
Watermark Printing (for Windows only)	52
Double-sided (Duplex) Printing	53
Standard Double-sided Printing for Windows	55
Standard Double-sided Printing for Mac OS X 10.5 and 10.6	61
Standard Double-sided Printing for Mac OS X 10.4	67
Folded Booklet Double-sided Printing (for Windows only)	69
Fit to Page Printing	73
Printer Settings for Windows	73
Printer Settings for Mac OS X 10.5 and 10.6	75
Printer Settings for Mac OS X 10.4	78
Pages Per Sheet Printing	81
Printer Settings for Windows	81
Printer Settings for Mac OS X 10.5 and 10.6	84
Printer Settings for Mac OS X 10.4	86
Poster Printing (for Windows only)	89
Printer Settings	90
How to Make a Poster from Your Printouts	93
Watermark Printing (for Windows only)	94
Printing the Watermark	95
Creating Your Own Watermark	97
Using the Control Panel	100
Introduction	100
The Control Panel	100
Buttons and Lights	100
Icons on the LCD	102
How to Access the Control Panel Menus	103
Control Panel Menu List	104
Status and Error Messages	107
Printing the Status Sheet	109
Entering the Password	109
Installing Options	111
Optional Legal-size Paper Support	111
Installing the Optional Legal-size Paper Support	111
Optional Duplex Unit (B-310N only)	111
Installing the Optional Duplex Unit	111
Uninstalling the Optional Duplex Unit	112
Optional Legal-size Paper Cassette	113
Installing the Optional Legal-size Paper Cassette	113
Replacing Consumables	114
Ink Cartridges	114
Checking the Ink Cartridge Status	114
Purchasing Epson Cartridges	118
Handling Precautions	118
Replacing an Ink Cartridge	120
Maintenance Box	123
Checking the Maintenance Box Status	123
Purchasing a Replacement Maintenance Box	126
Handling Precautions	127
Replacing the Maintenance Box	127
Maintaining Your Printer	129
Auto Head Maintenance	129
Checking the Print Head Nozzles	129
Using the Nozzle Check Utility for Windows	129
Using the Nozzle Check Utility for Mac OS X	130
Using the Control Panel	130
Cleaning the Print Head	131
Using the Head Cleaning Utility for Windows	131
Using the Head Cleaning Utility for Mac OS X	132
Using the Control Panel	132
Aligning the Print Head	133
Using the Print Head Alignment Utility for Windows	133
Using the Print Head Alignment Utility for Mac OS X	134
Using the Control Panel	134
Cleaning Your Printer	135
Cleaning the Inside of Your Printer	135
Using the Control Panel	135
Transporting Your Printer	136
Storing Your Printer	137
Using the Printer on a Network	138
Setting Up the Printer on a Network	138
Setting Up Your Computers to Use the Printer	138
Troubleshooting	142
Diagnosing the Problem	142
Error Indicators	142
Running a Printer Operation Check	142
Checking Printer Status	143
For Windows	143
Using the Progress Meter	144
Using EPSON Status Monitor 3	145
For Mac OS X	147
The Paper Jams	148
Print Quality Problems	152
Horizontal Banding	153
Vertical Misalignment or Banding	153
Incorrect or Missing Colors	153
Blurry or Smeared Printout	154
Ink Bleeds Through the Page	155
Miscellaneous Printout Problems	155
Incorrect or Garbled Characters	155
Incorrect Margins	155
Printout Has a Slight Slant	156
Inverted Image	156
Blank Pages Print	156
Printed Side is Smeared or Scuffed	157
Printing is too Slow	157
Paper Does Not Feed Correctly	158
Paper Does Not Feed	158
Multiple Pages Feed	159
Paper is Improperly Loaded	159
Paper is not Ejected Fully or is Wrinkled	159
The Printer Does Not Print	160
All Lights Are Off	160
Lights Came On and then Went Out	160
The Power Light is On	160
Increasing the Print Speed (for Windows only)	161
Other Problems	162
Print Head Cleaning Does Not Start	162
Color Ink is Consumed Even When Printing in Black Ink Only	163
Where To Get Help	164
Epson Technical Support	164
Speak to a Support Representative	164
Purchase Accessories	164
Product Information	165
Printer Parts	165
Paper, Consumables, and Options	167
Paper	167
Ink Cartridges	168
Maintenance Box	168
Duplex Unit (B-310N Users only)	168
Legal-size Paper Support	169
Legal-size Paper Cassette	169
System Requirements	169
Technical Specifications	170
Paper	170
Ink Cartridges	172
Mechanical	173
Electrical	173
Environmental	174
Standards and Approvals	174
Interface	175
Options	175
FCC Compliance Statement	176
For United States Users	176
WARNING	176
For Canadian Users	176
Open Source Software License	177
BSD License (Berkeley Software Distribution License)	177
Bonjour	178
Operating System Versions	186