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Solving Miscellaneous Printout Problems

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Troubleshooting Solving Miscellaneous Printout Problems If your printout results are not what you expected, try these solutions. Characters are incorrect or garbled. Possible cause Solution Your printer is not the Windows default printer. Select your printer as the default Windows printer. See your Windows documentation or online help for instructions. Your printer is not selected Open the Chooser and select your printer. See the Quick Setup in the Macintosh Chooser. booklet for instructions. Printing is stalled in Spool Manager (Windows 95/98) or in the Windows NT print queue. Delete the stalled print jobs in Spool Manager or the Windows NT print queue following the instructions in Chapter 4. Then try printing again. If you're using background printing on a Macintosh, spooled data may be corrupted. Open the Extensions folder, EPSON folder, and Spool folder. Then delete any queued files. Increase the memory requirements for EPSON Monitor as described in Chapter 4. The interface cable is not securely connected. Turn off your printer and computer. Then make sure the cable is connected securely and meets the printer's specifications. The printer's parallel interface transfer rate doesn't match your computer's transfer rate. Make sure your computer and printer's Parallel I/F transfer rate are the same. Set the printer's transfer rate using default-setting mode. See Appendix B for instructions. If you are not sure what settings to use, try setting both to Normal. . The margins are incorrect. Possible cause Margins are set incorrectly in your software application. Solution Check your software documentation for instructions on selecting the correct margins for your paper size. The maximum printable width is 16.3 inches (416 mm) on any size paper. Paper settings in the printer software are incorrect for your paper size. Make sure the margins are within the printable area of the page. See Appendix B for more information. Select the correct paper settings for your paper size. See Chapters 1 and 2 for more information. 6-17

Section	Page
Front Matter	1
Contents	5
Introduction	9
PC System Requirements	10
Macintosh System Requirements	11
How To Use Your Manuals	12
Warnings, Cautions, Notes, and Tips	13
Where To Get Help	13
ENERGY STAR Compliance	14
Energy-saving Tips	14
Important Safety Instructions	15
Chap 1-Basic Printing	19
Printing from Windows	19
Setting Printer Options from Windows Applications	20
Setting Default Printer Options	23
Checking Printer Status	25
Printing from a Macintosh	27
Using Online Help	29
Accessing Help from Windows Applications	29
Accessing Help from Windows 95 and Later	30
Accessing Help from Windows 3.1	30
Accessing Help from Windows NT 4.0	30
Accessing Help from Macintosh Applications	30
Using the Control Panel	31
Lights	31
Buttons	33
Chap 2-Custom Printing	35
Using Predefined Advanced Settings	35
Customizing Print Quality and Special Effects	38
Customizing Color Settings	42
Using ColorSync on the Macintosh	44
Saving Custom Settings	46
Deleting Custom Settings	47
Redefining Custom Settings	47
Chap 3-Printing on Special Media	49
Using Special Media Types	50
Media Loading and Software Settings Guidelines	52
Additional Media Loading Guidelines	53
Printing on Single Sheets	54
Loading Paper in the Paper Tray	55
Loading Paper in the Manual Feeder	60
Printing on Continuous Paper	63
Removing Continuous Paper	67
Using the Micro Adjust Buttons	68
Adjusting the Loading Position	69
Adjusting the Tear-off Position	70
Switching Between Continuous and Single Sheet Paper	70
Printing a Banner or Other Roll Paper Project	71
Loading Roll Paper	72
Printing a Banner from Windows	74
Printing a Banner from a Macintosh	78
Removing a Printed Banner	80
Chap 4-Managing Print Jobs and Network Printing	83
Managing Print Jobs With Windows	83
Using the Spool Manager	84
Using the Status Monitor	86
Managing Print Jobs With Windows NT	88
Managing Print Jobs on a Macintosh	88
Using EPSON Monitor3	89
Using the Macintosh Status Monitor	90
Network Printing on a PC	91
Setting Up a Network Port on Windows XP or 2000	91
Connecting to the Printer on Windows NT 4.0	93
Using the Printer Software’s Built-in Network Support for Windows Me/ 98/95	94
Network Printing on a Macintosh	97
Assigning a Name to the Printer	97
Setting Up the Printer for AppleTalk	98
Chap 5-Maintenance and Transportation	99
Cleaning the Print Heads	99
Using the Head Cleaning Utility	100
Using the Control Panel	101
Examining the Nozzle Check Pattern	102
Replacing an Ink Cartridge	102
Removing and Installing an Ink Cartridge	103
Printing in Black Ink With an Empty Color Cartridge	104
Aligning the Print Heads	105
Using the Print Head Alignment Utility	105
Using the Control Panel	106
Cleaning the Printer	107
Transporting the Printer	107
Chap 6-Troubleshooting	109
Diagnosing Problems	109
Running a Self Test	110
Improving Print Quality	111
Solving Printing Problems	115
Fixing Paper Problems	121
Solving Miscellaneous Printout Problems	125
Apendix A-Using EPSON Plot!	127
Installing EPSON Plot!	127
Printing With EPSON Plot!	128
Apendix B-Specifications	131
Printing	131
Paper	133
Ink Cartridges	135
Mechanical	136
Electrical	136
Environmental	136
Safety Approvals	137
Interfaces	137
Changing Printer Settings With Default- Setting Mode	138
Entering Default-Setting Mode	138
List of Default-Setting Options	140
Glossary	143

Match case Limit results 1 per page

Troubleshooting

6-17

Solving Miscellaneous Printout

Problems

If your printout results are not what you expected, try these

solutions.

Characters are incorrect or garbled.

The margins are incorrect.

Possible cause

Solution

Your printer is not the

Windows default printer.

Select your printer as the default Windows printer. See your

Windows documentation or online help for instructions.

Your printer is not selected

in the Macintosh Chooser.

Open the Chooser and select your printer. See the

Quick

Setup

booklet for instructions.

Printing is stalled in Spool

Manager (Windows 95/98)

or in the Windows NT print

queue.

Delete the stalled print jobs in Spool Manager or the Windows NT

print queue following the instructions in Chapter 4. Then try

printing again.

If you’re using background

printing on a Macintosh,

spooled data may be

corrupted.

Open the Extensions folder, EPSON folder, and Spool folder. Then

delete any queued files. Increase the memory requirements for

EPSON Monitor as described in Chapter 4.

The interface cable is not

securely connected.

Turn off your printer and computer. Then make sure the cable is

connected securely and meets the printer’s specifications.

The printer’s parallel

interface transfer rate

doesn’t match your

computer’s transfer rate.

Make sure your computer and printer’s Parallel I/F transfer rate are

the same. Set the printer’s transfer rate using default-setting

mode. See Appendix B for instructions. If you are not sure what

settings to use, try setting both to Normal.

Possible cause

Solution

Margins are set incorrectly

in your software

application.

Check your software documentation for instructions on selecting

the correct margins for your paper size. The maximum printable

width is 16.3 inches (416 mm) on any size paper.

Make sure the margins are within the printable area of the page.

See Appendix B for more information.

Paper settings in the printer

software are incorrect for

your paper size.

Select the correct paper settings for your paper size. See

Chapters 1 and 2 for more information.